1 Chome-5-2 Ekimae Dori, Utsunomiya City, Tochigi Prefecture, 321-0964, JapanView Hotel Details
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Hotel Sunroute Utsunomiya Guest Reviews
3.3/5
8 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.5
Amenities3.2
Service3.2
Cleanliness3.2
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Gen
Economy Single Room A
Stayed in Sep 2021
Business travelers
5 review
4.2/5
Very Good
Posted on Feb 10, 2022
Location is fantastic with a lot of places to eat. One negative I would give is that they do not have free parking and they have limited spots. Other than that, it was a good place to stay in.
dy73
Economy Single Room A
Stayed in Apr 2022
Business travelers
2 review
4.2/5
Very Good
Posted on May 19, 2022
There was a room available so I was able to upgrade. The bathtub was a little dirty, which bothered me a little. I had requested a smoking room when I made the reservation, but the request was not accepted and the front desk was unable to accommodate me on the day.
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Guest User
Budget Single Room A
Stayed in Aug 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 30, 2022
Despite being in a good location in front of the station, the price was reasonable. There were no particular problems with the amenities. There are still many rooms available on other sites, but on the official website, I think the balance of prices needs to be considered.
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ぬ〜さん
Economy Single Room A
Stayed in May 2022
Business travelers
26 review
5.0/5
Outstanding
Posted on Jun 7, 2022
It was close to the station and there were lots of shops nearby.
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Yuanxiaohaixiansheng
Economy Single with Bath and City View-Smoking
Stayed in Nov 2024
Business travelers
34 review
3.6/5
Posted on Dec 16, 2024
離車站很近,附近吃飯的地方也很多。早飯一般般,不要也罷
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Guest User
Stayed in Sep 2023
Other
3.0/5
Posted on Oct 26, 2023
Quite near the Utsunomiya Station West Exit. Many Gyoza(dumpling) restaurants are near the hotel. The hotel bed was very comfortable. You can go to Ohya area riding on the bus No.6 from the bus terminal nearby and also Utsunomiya light rail which inaugurated in August ,2023 as second after Toyama are available from East Exit
Guest User
Stayed in Dec 2022
Solo travelers
4.0/5
Very Good
Posted on Jan 4, 2023
I stayed at the hotel for one night each in November 2021, December 2021, and January 2022, and I liked the plan that was in front of the station and allowed late check-out until 12 o'clock, so I have been using it continuously. The first time I stayed there was in November, but there was already a Christmas tree decoration, and I had a very good impression when I entered the front desk. The next time I stayed there in December, I was upgraded to a larger room and had a very comfortable stay, but the next morning, it was so cold that I inquired at the front desk. They quickly brought an electric heater to my room. It warmed up quickly and I didn't catch a cold, but if I hadn't been upgraded to a larger room, I would have been worried about a fire even with an electric heater. When I stayed in January this year, I was upgraded to a room that was like a suite, which didn't feel like a business hotel. The bathroom was not a unit bath, but the toilet was separate, and there was a sofa. I could see the Shinkansen from the window. It was a wonderful room that I felt very sorry about for the price, but perhaps because it was a room that I didn't use very often in the first place, there were some parts that were not cleaned properly, and I felt like I had been thrown from heaven to hell. I noticed the next morning that the dirt was so bad that it could be harmful to my health, so I felt uncomfortable about continuing to use the room like that. I hurriedly told the front desk and they cleaned it immediately, but I still felt unsatisfied. Unlike luxury hotels that cost tens of thousands of yen per night, this was a reasonable business hotel in front of the station, and they already provided sufficient hospitality, so it made me think again about how much I expect from a hotel. When I checked out, they said, "If you give me the chance to stay with you again, I'd like to make up for it next time." Even if this stay caused me to lose my health and become ill, or was a mental shock, I may have no choice but to accept it as a reasonable business hotel.
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6/10
Response from Property: Thank you very much for using Hotel Sunroute Utsunomiya the other day. We were happy to show you our unveiling room, but we are sorry that you were disappointed with the cleanliness. We have passed on your comment to our cleaning staff. In recent years, people all over the world have been thinking anew about hygiene, and our hotel has also been very careful, so we are very disappointed. We will once again tighten our vigil. Thank you for your comment.