Guide11230757222
April 12, 2025
We had booked it for 3 nights at Kenilworth Goa. On day 1, there was a group booking done and it was too much of a crowd. We were offered a shift of resort to another 5 star property to avoid noise for a day. We agreed to it and they had arranged a transfer ***** with their staff accompanying us. Kriselle ensured It was a smooth checkin process there. Next day, we wanted to come back early to the resort, they had room arranged already and we got an upgrade to ocean view room. Thanks to Katie the manager and Veena. Kriselle again came back to the resort to pick us up. It was such a feel good factor to show that ur family is not left dangling somewhere. In the resort, we wanted to celebrate my son’s birthday and asked for a room decorations and cake. They had a surprise to us, cake was given ***** with the gifts and greeting cards that made my sons day. Thanks to the wonderful gesture from kenilworth. Property is huge and maintained well. Pool is big and Rajesh is kind over there who takes care of the pool. Staff and services are just awesome and unmatched to any of the 5 star resorts we have been to in the past. We enjoyed the food and restaurant staff is kind as well. Special thanks to Kriselle who ensured that all our requests are addressed with utmost care. Her hand made birthday greeting to my son is very well appreciated. Overall we had a wonderful stay in Kenilworth and would definitely recommend others to consider to experience the 5 star hospitality. We are taking back home loads of memories. Want to thank each of the staff members who made this happen. Mainly Kriselle, Katie, Veena and another lady who takes care of the kids activity section. We definitely look forward to come back to Kenilworth again.