Courtyard Detroit Utica

Polite employees, but that is all! The only thing going for this hotel was the pleasant nature of all of the employees! When we initially checked in, the staff member was having problems getting the computer system to work. Upon check into our room, there were stains all over the bathroom floor. I’m not sure if it was lack of cleaning or if they were permanent stains on the floor? Additionally, our room door would not latch closed. When we notified the front desk of this, they said there were no maintenance personnel on site for the evening. They promptly moved us to a new room. This room was adequate. part of the reason for our stay was to allow our kids to play in the pool. We only live 10 minutes from the hotel. The heater in the pool was also broken, so the pool was ice cold. My kids could not enjoy the pool because of this. lastly, there had been a large amount of snow in our area over the weekend. The parking lot was not at all plowed, nor was the walkway shoveled. This was pretty surprising as I assume this is a safety risk for customers entering and exiting the building. The dining amenities on the TV were also not up-to-date, a couple of the restaurants in the area that were listed had actually closed a while ago. Upon check out, we were not even asked how our stay was. Long story short, we do not plan to go back.

Hello I booked my stay over 4 months ago. It was for a wedding. I booked a double queen for two nights. There were 2 adults and 2 children. The adults were not a couple. When we arrived, we were shown to a King bed room. I just thought it was a mistake, after all I booked it so long ago. I went downstairs and the person on duty said that the room I was in was the room I was assigned. Evidently between the time I booked my room and my stay, a girls hockey tournament was planned. I was told that the hotel was overbooked and I had to no choice but to accept it. I was informed I could speak to a manger the next day. So the next day I cleared some time to go an speak to a manager and was told it was because I used a 3rd party to book by stay. WHAT???? I received no heads up prior and no notification that I was not going to receive what I booked, and there was nothing on any of the documentation I had prior that my choices could not be honored. Your GM's solution, credit $25.00 to my room. WHAT???? for having to share a bed with another adult and a toddler? On top of all this, there was only one (1) luggage cart for the whole hotel and the pool was so cold that even the kids would not get into it. I was given a room on the third floor and then the elevator broke. The hotel did not even communicate any information regarding the one and only elevator nor that one of the two staircases was blocked and could not be used. (fire hazard? ya think). I don't know if all your rooms are bat