Hotels near Intendencia Parque Nacional Tierra del Fuego in Ushuaia

I prepaid for 2 nights (to save $) but only stayed one. The bottom line is that someone was rooting around in my room and the hotel staff showed zero concern about it.  The full story: I stopped at the hotel before dinner and found my room had been cleaned (btw, no 'do not disturb' option). Otherwise all was well. When I returned from dinner, someone had been in my room - stuff was moved and the TV was on. I immediately told the front desk, and she offered to have the cameras checked the following day. I insisted that they be checked immediately, to which she tried to call an administrator but got no answer. There was no offer to give me a different room or any other show of concern so I asked for a refund (also required an administrator) and left.  No way I was staying there with no idea who was in my room or why.  I booked through hotels.com who assured me that was unacceptable and that they'd sort out my refund... but had to contact the hotel administrators first. First, it'd only take them half an hour to review the cctv. Half an hour later? Nothing. The next day - they needed another hour. I gave them 2. It was Saturday and the right people wouldn't be in until Monday. After all of that, my refund was denied with no explanation.  I still have no idea who was in my room or why, but I'm so glad I had all my valuables with me (no safe in the room).  PS. I only asked for a refund of the 2nd night, which I thought was pretty darn reasonable given how bad the first night was: First off: NO WIFI.  It existed but didn't actually work - got maybe 10 minutes of checking email before it died.  The hotel is under construction. My room had exposed fuses and no patio railing. But there also was no doorknob on the patio door so... yeah.  There were construction supplies on the patio wrapped in plastic that whipped around in the wind all night. Very noisy. And cold - no thermostat in the room and only a thin (stained) blanket provided. They stupidly chose to install soaking tubs instead of normal bathtubs. They look nice, but the bottom isn't flat at all. I'm 34yo with fantastic balance (paddleboarding and ice hockey) and my shower almost killed me. The beds are hard with limp pillows. Breakfast is supposed to stop at 10am but they stop putting out new food around 9am so by 9:30 your options are dry toast and/or lunch meat. They also aren't flexible about this at all - overhear an older woman seeing if they could eat 10 min early as they were doing a tour - denied.  My new hotel gave me the option to open breakfast early or pack me a lunch when I told them I'd have to check out before breakfast started.   If you choose to book here in spite of all this, also be aware that the name on the front of the building is something about being a hotel at the end of the world. I almost didn't go in just because I wasn't sure I was in the right place at all.

-Modern, bright apartments with a very good location since they are one block from the main street of Ushuaia. -They offer towels, bedding and amenities in the bathroom, which are liquid soap, conditioner and shampoo. They also have a hair dryer. They also leave you sachets of coffee, tea, sugar and sachets of powdered milk. -It is equipped with the basics for cooking. -The heating is very good. -Regarding the wifi, it was a little bad only once, but being on vacation, it's the thing that mattered the least to me. -Check in is done at a hotel just around the corner, where you can leave your suitcases in storage until you can enter. To enter the apartment and the building, they assign you a code, so you don't have to worry about the keys. -If you want to have breakfast at said hotel, you can do it at an extra cost and if you need the apartment cleaned during your stay it is also at an extra cost and you can request it for a specific day, if you do not want it done every day . -The reception staff are very attentive and answer all the questions you have.

Let me talk about the shortcomings first. The room is too small and the facilities in the room are incomplete. The whole room has only two power outlets, one under the table and one in the bathroom, which is inconvenient. There is no air conditioning, but there is electric heating, it is very close to the table, it is easy to be scalded, and the sound insulation is not good. Breakfast is average, but in Ushuaia in winter, there are fresh fruits, meat, and fullness, so you can’t ask for too much, and the pastries are quite delicious. The hotel is on a hillside, a certain distance away from the tourist area of Ushuaia. It takes 20 minutes to walk and take a taxi for 100 pesos, about 10 yuan, which is acceptable. Otherwise, the heavy snow will still feel like going home on the snow. Besides the advantages, the scenery is invincible, because on the hillside, the view is excellent, and the hotel lobby overlooks the entire harbour. On the other side is a small forest. The day I arrived there happened to be heavy snow, covered in silver, and very comfortable. Then the hotel seems to be under the umbrella of a tourism group. There are hotels and travel agencies in the city center, so the tickets for national parks and lighthouses with them are discounted very much. You can also pick up and drop off from the door to the park, which is very convenient.

I booked this hotel for 5 nights through an agency and I warned that I was going with my 80-year-old mother and we wanted a simple but comfortable room. We arrived in the hotel from El Calafat well tired, but as soon as we checked in, we noticed that the door was badly closed and we started the maintenance that was repairing it. As soon as we returned and remarked the room, we saw that the apple was the least of the problems. The room was a real horror show. The two covers had various hair and hair threads and the floor was clean (foto attached) . The smaller bed ranched high and there was noise from the old doors of the neighbouring rooms and the old tube that passed through the wooden roof (photo of the hot water marks). I called for reception at the time, because I had noticed that we were in the old hotel rooms corridor and there was a neighboring corridor with newer and more lighted doors. The person who attended me said the manager did not allow the exchange because that was the room I had hired, and I asked you to get me out of it because we needed to sleep and that I would pay for the new room that was so unacceptable was to stay in the room they gave us. After a lot of insistence, they gave me the new room for only 3 nights and I made every change alone afternoon exhausted. The next day I complained with the agency, including videos, and gave us the five nights without charge. The facts suggest that you confirm whether the reservation is in the dirty and noisy part of the hotel or in the careful part, because it seems to be two hotels.

The room is large enough and the location is in the downtown area, making it easy to go anywhere. Breakfast is simple but filling. The service attitude is good, and the front desk staff has good English and can communicate without any barriers. Recommended.

Strategic location

I hate leaving bad reviews; travelling here from the US was a long and exhausting process. I arrived at 07:30, way ahead of check in, and didn't expect a room, but maybe a place where I could sit and have coffee. Gentlemen at the desk said coffee was part of breakfast buffet, that I needed to wait until I was checked in for the next day. Really? I couldn't have coffee even though I was booked here two nights? Wow. I got checked in at 1, which was fine, but the room was uncomfortably warm. I found the thermostat and turned the heat to cool. Tried to nap (up all night traveling here), but it was too warm. And, I heard people talking like they were in my room. They were in an adjacent room - talking in normal voices - no sound barrier at all! I set the air to the coldest setting and left, returned a couple of hours later and the room was hot. I called the front desk and was told no air conditioning and to open a window. Loud construction and traffic - and the neighbors talking = no sleep again. Day 2, repeat. New neighbors talking, room still hot, loud noises out the window. The hotel also offers free WiFi, but it was slow and intermittent at best. Just terrible. I thought I would give them a pass on that since we were at the ”end of the world,” but found the restaurants I ate at had good WiFi. Asides: no water or coffee available except until 10:00. The bigger issue was water, as the guides I read claimed ”tap water in Ushuaia is not potable.” I've traveled to Africa (several times), Borneo, Thailand, Norway, S Korea, Costa Rica - every place I've stayed provided water, and most had coffee or other beverages available throughout the day as complimentary. To be fair, they provided bottled water in the rooms - but in the mini bar for a price. And breakfast? The breakfast plates they provide are the size of coffee saucers! And the first thing they took away from the breakfast bar was the coffee pot!! So - not impressed. I would not stay here again.

Okay, okay, okay, okay, okay

The service attitude is very poor and does not meet the five-star standard. When going to the airport, the hotel bus will not allow a piece of hand luggage to be taken. You must take a taxi to leave. I encountered this for the first time.

The hotel seems brand new: rooms are spacious, comfortable (the bed in particular) with all the facilities required, bedrooms' furniture is new and luxurious. I loved the warm feeling experienced in the way back to the hotel after a long day out in the cold. There's a 20% discount if you eat in the on-site restaurant and they also do room service. 24/7 reception, kind staff and nice breakfast. The cleaning service was perfect. Just a few suggestions: I would have appreciated bacon in the morning. The bread served for dinner is very dry, seems old. WiFi very slow in peak hours. All in all, a great experience.