Hosteria y Restaurante America

Exchanges not at Official rate, unlawfully will exchange at the rate your credit card should exchange You will pay more than a 5 star hotel. Also will put you in any room, not what you paid for. Do Not Recommend..They keep your room keys. Breakfast is LATE so less people will eat. Go somewhere else, most people in Ushuaia are very nice. At all other hotels we stayed in, they said it is not legal what they do. They will not respond. I am trying to put my claim at Ushuaias Tourist government offices.

Rooms are tiny, you cant even open one suitcase. We requested 2 twin beds and got one double bed that was, again, pretty small. The guy at the reception had zero motivation to help us and the whole thing was frustrating. At the end he suggested that they separate the bed the following day, but given how tiny this room was we preferred to keep it as one bed so that at least we'll be able to open our luggage. The worst part was the mattress, it was sunken in the middle, so was really uncomfortable, and you could feel every minor movement of the other person. I've never experienced such a bad mattress in my life. In the room we had a kettle with no tea/coffee/sugar, so my mom went to the reception to ask for teabags, the same rude guy there claimed this is how "it's supposed to be this way, go buy your own teabags". He was doing her a favor and agreed(!) to give her one teabag and one sugar. She was so embarrassed by this behavior that she said never mind and turned to leave, at this point this rude guy mumbled in his broken english "these people..." So she could here. English is obviously not his native language, but it was extremely important for him to insult her, so he made the effort. It was clear that we were not welcome there, so obviously I do not recommend this place to anyone. Never experienced such poor service. Also, the breakfast is pretty poor, and the breads and croissants were completely burnt. The only have eggs, one type of cheese, ham, cearels and bread & croissants. Nothing more that that, which looks extremely poor. The good parts - the rooms are super clean, and the rest of the staff were all pleasant and helpful.