Hotels in Shuimogou, Urumqi

Standard Atour Hotel configuration, newer facilities, and free parking space. However, the service could not keep up. First of all, the room was handed over late (the room could not be handed over around 18:00). I was told to wait for half an hour, but ended up waiting for almost two hours. Free parking, vehicles need to come in and out once and then contact the front desk, which is very inconvenient. When you can't get out, you can't actively respond. Just say wait, but the wait lasts half an hour. A bad experience for traveling. There are obviously not enough people at the front desk, and customers can't even hear what they say. The most they say is to wait a moment.

The room is large, clean and tidy, with good quality and low price. Such a large room only costs a little over 100, which is very cost-effective. The bathroom is also relatively spacious and bright, and the lighting in the room is also very good.

The hotel certainly had a nice reception area. The rooms were large and the best thing were definitely the amenities. The reception staff did not speak English but they used a translations app without issues. The bed was comfy and the views were nice. I would recommend this place to any foreign travellers.

The hotel is very conveniently located in the city center. The rooms are very large and comfortable. The front desk service attitude is very warm and friendly, and the requirements of travelers can be met as much as possible. In particular, Manager Zheng in the lobby is very warm and thoughtful, which makes us feel very good. I would like to express my sincere thanks! Super satisfied 😀The hotel's restaurant is also of high quality, with the best roast lamb in Xinjiang. Therefore, we stayed in the hotel again within a week, and it will still be our first choice when we come to Xinjiang in the future👍

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

This is the fourth time I have stayed here, and every time I have a new experience. This time I was also very satisfied with the accommodation experience. I arrived in the middle of the night and the front desk staff warmly received me and professionally solved some problems with the house. It was a very good experience. I would like to make a special note that after the stay, Sister Song, the waiter on the 15th floor, saw our family travel and immediately sent us dried fruits and yogurt. During the stay, my family's clothes were torn, and she also kindly helped to sew clothes. It was like returning home. Thumbs up for Sister Song's enthusiastic service👍 It fully reflects the hotel's high-quality management and thoughtful service concept from the front desk to the cleaning! ! !

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

Cleanliness and location are great, as well as the price. But where this hotel lacks is service. There was a MAJOR hiccup in how front desk handled my situation. I came back at 4am after a night out and lost my room key. The front desk really struggled to find my room number. After about 5 minutes of searching, she found my room and handed me a new key. Except IT WAS THE WRONG ROOM. I walked into a room that had 2 complete strangers asleep in the room. They were startled and I closed the door immediately. Went back downstairs and had to ask the front desk for another key, which the lady searched for another 5 minutes before finally finding my room. Needless to say, this is BAD. You CANNOT give someone’s room key to a stranger. That is an absolute sin in the hospitality industry. I hope they will retrain their staff and learn from this review.