Urumqi Hansalai Hotel

Hygiene: The sanitary conditions are unbearable. The carpet smells black, the sheets are yellow, the bathroom is dirty, and there is not enough hot water. It is impossible to sleep at all. Environment: Close to the road, the manhole cover rattles from time to time, which affects sleep. Facilities: Poor

Poor service attitude, poor hotel facilities, and particularly poor hygiene. The front desk clerk played games while receiving me. When I checked in on the first day of my arrival, the staff asked me to pay 300 yuan for the room I booked because others had extended their stay and had to pay 100 yuan more for each room. I told Ctrip that I would talk about this matter, but the room was barely available that day and I had to move to another room the next day. I agreed and moved into the room. The room was a mess. In addition, the glass window of the room we stayed in was open, the cups were broken, and stones and branches were scattered all over the floor. Because there were traces of sneaking in and out, I was actually very scared. I asked him to change to another room, but he said there was no room, and he would clean it and let him use that room, so I had to do it. It was late at night and I wanted to sleep, but there was no air conditioner remote control in the room. I asked him for it, but he said he didn't have it and asked him to use his friend's room together. I really couldn't give an answer. The next day, I said I would change rooms, sort out my luggage and hand it over to the front desk, and then go on a trip. As a result, another male staff member at the front desk saw us and asked if we had made an appointment. Yesterday, I didn't have any communication with the staff, and I had to make all the explanations. Then yesterday, I was asked to contact the staff at work, and then they called my room. But during that process, they kept playing games on their phones to entertain us. Really, I have been traveling and on business trips for decades, and this is the first time such terrible things have happened.