Manyueju Hotel (Mercure Urumqi Railway Bureau)

We arrived at the hotel late and exhausted after our trip to Sayram Lake. The room lock was broken and could be opened from the outside without a credit card. I contacted the hotel, but only the security guard came to fix it. He said there were no other rooms available. After a while, they couldn't fix it. They called and asked if they had a lower-priced room available. I agreed, packed my belongings and moved my child from the 7th floor to the 4th floor. They told the security guard to contact the management the next morning to discuss the matter. Almost half an hour later, they knocked on the door again, asking if they wanted to move back. The child, just as I'd settled down to sleep, woke up again. I replied, "No." When I woke up that morning, I opened the door to find three bottles of drinks and breakfast coupons left by the hotel. I refused them. I went to the front desk to inquire, but they still had to contact the management. I had planned to visit Dushanzi, but I didn't get enough sleep, so I didn't make it. The WeChat response offered a half-refund of 125 yuan. The difference in price was several dozen yuan. After all this time, giving me a few dozen yuan in compensation is disgusting. Not even an apology from the management, just an unauthorized front desk supervisor. I contacted Ctrip and offered a one-to-three refund, but the hotel refused. My wife also said it was a bit excessive. Finally, we discussed the check-out fee with Ctrip. After the discussion, Ctrip came up with a plan, and the hotel only agreed to refund half of the room rate. Ctrip would provide the other half. I agreed. When Ctrip was handling the matter, the hotel disagreed and said the hotel would not compensate. The boss got angry and said, "I will fix it for you that night, but you didn't stay. The first time we discussed compensation, I would refund one-third of the price." The boss was very angry, and now after the discussion, he is even more angry about the check-out fee. He won't refund it. I drove 4,000 kilometers to travel here, and my child was so upset that he couldn't sleep well at night, so I didn't go on a trip the next day. You, the boss, are so angry. A competent employee met a rubbish boss. I don't want the hotel to compensate me, who am I offended by? And I still haven't refunded the difference in my room rate.

It was a really bad experience. When we used the bath towel after taking a shower, we found that it was rotten. The pillowcase was also rotten and there were dirt on it. The bedsheets and quilt covers were clean and changed, but it felt like the pillowcase had not been changed. The same was true for the toilet in the bathroom. When we went in to use the bathroom, the lid was covered, and it looked like this when we opened the lid. The main thing was that there was hair on the toilet as soon as we opened it before we even used it. This is the most basic hygiene, right? We reported it to the front desk but it was useless. What's worse is that we booked breakfast, but we were not given breakfast coupons when we checked in. Instead, the security guard came up and knocked on the door when we were all asleep, saying that it was a breakfast coupon. The same was true for the room card. I tried swiping the elevator for a long time but it didn't work. I changed the room card but it still didn't work.