Linhaitianshanren
August 11, 2024
Overall, the experience of this stay was very poor.
Service: The check-in front desk is a woman. She has to follow a public account before checking in. This is the first time I have encountered this practice. If you don't follow it, you won't be checked in. Second, at the front desk, customers tend to ignore questions they ask her, and only answer questions after asking her twice or more. (The hotel industry belongs to the service industry, and warm service is the basic courtesy)
Facilities: The hotel is visually renovated from a former shopping mall or something. The sound insulation effect is very poor. People in the next room can hear clearly what they are saying. There are no windows around the room and poor lighting and ventilation.
Environment: It’s hard to find even a breakfast shop near the hotel. Advantages: First, the transportation access to the hotel is convenient. Second, the hotel's air conditioning has good cooling effect. Third, the water temperature in the hotel's shower is very good.
Hygiene: The hotel is hygienic and clean. I would like to give a small suggestion. I suggest that the staff who clean the guest rooms in the morning should be quieter and speak in a lower voice.
Environment: The hotel has three floors and an elevator. The environment of this Starway Hotel is not as good as other Starway Hotels in Urumqi.
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