Yunxuan Hotel (CCMALL Times Square)

The location of the hotel is good, and it is close to everything. At first, I was not sure about the hygiene and environment, so I only booked one night. After arriving, I was very satisfied and stayed for two more nights.

I cannot rate this hotel more highly than this. I was deeply impressed by the hotel's geographical location, room comfort, catering services and entertainment facilities. I would not hesitate to recommend this hotel to my friends and family. If you want to choose a place to relax and enjoy high-quality services, this hotel is definitely a good choice.

The experience was quite bad. Here is a brief description of the situation you encountered. You can use it as a reference. I stayed for a total of 4 days. When I checked in, I was informed of the cleaning time and daily change of bed sheets and quilt covers (all changed). On the second night, I found that nothing had been changed. I thought that the front desk and customer service had forgotten to communicate about the cleaning, so I did not report the problem. When I came back on the third day, I found that it was still not changed. I immediately called to inform them of the situation. After some communication, they said that the housekeeping had not received the notification and they could ask the security to help me change it (unprofessional changes are really unacceptable). Considering that it was my first stay, I didn't want to blame too much. I endured it without mentioning any unreasonable requests. I was told that it would definitely be changed tomorrow. When I came back on the fourth day, I found two problems. First, the door was not closed after cleaning! (I checked with the front desk and they said there was no surveillance camera facing the door, only the side surveillance camera determined that no one entered. First of all, it was not a question of whether anyone entered or not. Not closing the door itself was a major mistake.) Second, the bathrobe was still thrown on the table. (If it was folded, I would have deceived myself into thinking that the bathrobe was not changed. I really couldn't find any reason not to pursue it. It was thrown on the table in a pile, and there was no change before I left.) I asked the store manager to solve the problem before I checked out the next day at the latest, but he couldn't do it (8pm to 14:00 the next day to solve the problem. I think there is no problem with the time and it is also sufficient), so the problem was also perfunctory. So I can only give a bad review and contact the municipal government for other complaints. So this service at this price really makes me feel dissatisfied.

The service attitude of the front desk and room ladies is very good! The shower is very comfortable, the facilities are complete, and the family room is huge! The overall stay experience was good! There are plenty of parking spaces downstairs, but the charges are a bit high during the day! There is a shopping mall opposite and very close to the International Grand Bazaar, but there will be traffic jams and it is difficult to park. It is recommended to take a taxi.

房間乾淨，寬敞，設施齊全，乾淨衞生，衞生間乾濕分離，最喜歡的就是衞生間帶門能鎖，住了三天，非常滿意，前台服務態度也好

一進屋就聞到很大一股怪味，像是剛裝修完的甲醛味道，廁所很臭，洗澡下水道堵了，洗個澡水都漫到床邊。大家斟酌下住吧。房價也不便宜。