Xana Hotelle Hotel (Urumqi Railway Station Wanda Plaza)

The sink was dirty. There was an unknown plastic shell on the shoe bench when you entered. The hot water was out after ten minutes. The towels had a musty smell. The room number was unclear between 15 and 16. When I went to the front desk to ask for the room number, one of the ones at the front desk was A girl said, "Didn't you write it down?"😅To be able to say something like this shows that the training is indeed not in place, but the sister in the security uniform is quite enthusiastic, but it's a pity that she works here.

There is something wrong with the room lighting settings. The bathroom mirror lights and spotlights cannot be turned off, the bathroom door transmits light and there is reflection light from the full-length mirror on the opposite side of the door. I couldn't turn off the lights at twelve o'clock at night. I called the front desk and was told that they would turn off automatically after a while. The result was that it did not go out, and it was still on when the room card was unplugged and the power was turned off. It was past one o'clock in the middle of the night. After calling the front desk many times, the front desk was not answered. Security was sent to disconnect the mirror light wires. But there is still a spotlight on... Affected by the light all night, I didn't have a good rest...

This is not my first time staying at Xi'an Hotel, but this time I felt really bad staying at this hotel. Facilities: There is not even a sign in the hotel. I searched for it for a long time but couldn't find it. Finally, I saw a lobby for check-in next to an unfinished shopping mall at the end. Parking is in the parking lot of the Riston Hotel next to it. There is no one. The sign tells you where the Xi'an Hotel is. After checking in, we were told that we still had to walk to the nearby Reston Hotel to take the elevator. We walked out of the lobby and walked into someone else's lobby to sit on a certain floor of the office building. The experience was poor. I asked the hotel that night and there was no laundry room. Environment: The equipment and facilities in the room are all in the standard Xi'an style, but they may be old and not new. Some cabinets make noise when they are opened. Overall, it is not bad. Cleanliness: Cleaning is okay, quite satisfactory, no problems. Service: I'm really not satisfied. I parked the car and called to ask where the lobby was. I asked him to turn left. I said I had already reached the entrance of a certain supermarket and where should I go now. He didn't answer directly and just told me to go out. Turn left in the lobby of the Stone Hotel. It's cold. I understand that you don't have money to put up signs. Can you at least tell others the address? When I had breakfast and checked out in the morning, there was no one at the front desk. I didn’t know who to contact to deposit my suitcase. Later, I ate a little and went back to the front desk to check out. Finally, there was a person sitting there eating. He pointed at the front desk and meant to put his card in. That's fine. There were two girls on the first night and one girl on the third night. They didn't even say thank you. It felt like I had to cooperate with their work and not cause them any trouble. The service experience was not good! But there is a boy in the breakfast room who has been looking at things and doing things seriously. He should be praised.

The room is clean and well-equipped, and the front desk service attitude is good. However, it is a bit far from the South Square of the train station, so it takes a while to walk there.

The lady at the front desk has a very good service attitude. The room is very clean. The environment is comfortable and the service is very considerate. It gives people a feeling of home. It is very good. I will come again next time.

The worst stay ever. I asked for a pair of slippers and the waiter scolded me. Look at the breakfast plate for yourselves. The dirty marks on the sofa in the room are so disgusting. You can also experience it yourself, especially the service at the bar is particularly poor.