Guest User
August 12, 2023
This was the first time I was so disappointed. Before checking in, I called and asked to arrive at 6 o'clock, otherwise the room would be cancelled. Then I got another call saying that there was a water and power outage in an area around the hotel! They said that the water and electricity would not come until the next morning, and they wanted me to cancel the order myself. They also said not to write this reason in the review! Then I contacted Ctrip myself, and after asking the customer service, they said that water and electricity were coming. I also called a nearby hotel, and there was no water or power outage at all. After arriving at the store, I asked the front desk, but I was also confused! So, this is deception and misleading. I canceled it myself, and then they made two more rooms available! Rubbish!
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