Anonymous User
September 7, 2024
Stayed here twice during this business trip. When I checked in for the first time on August 31st during the day, the front desk staff had a pretty good attitude. When I checked in for the second time in the early morning of September 4th, there was no one at the front desk. I called the hotel phone number and WeChat number, but no one answered (the hotel WeChat phone number was left at the front desk, and the waiter was not there). Later, I luckily found the boss’s mobile number at the front desk and dialed it. The boss called the front desk staff and found out that the front desk staff went downstairs to eat. . From the time I arrived at the hotel to the front desk, I had to wait for at least half an hour. The front desk clerk came upstairs with a boy from 2008 (it looked like his boyfriend was accompanying him to dinner at night). When I returned to the hotel on the night of September 6th, two other girls were at the front desk. They asked for two bottles of mineral water in the room. They told me to get the water from the refrigerator next to me. I couldn't drink cold water, so I asked if they had any. There was no room temperature water. The girl with a plump face and yellow hair said no. She also smiled and said to another girl: "Drink water at room temperature. The water in the refrigerator will become room temperature after you take it out and leave it for a while." It’s so funny.” This attitude towards customers really needs to be changed! I felt a bit uneasy when a painting fell off the wall in the room, and the power switch box was left naked.
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