Hilton Urumqi

Hilton Urumqi Reviews

Hilton Urumqi

No. 1237 Hongguang Hill Road, Urumqi, ChinaView Hotel Details
Hilton Urumqi
Hilton UrumqiHilton UrumqiHilton Urumqi
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Hilton Urumqi Guest Reviews

4.7/5
Outstanding
1729 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1729)
Positive reviews(1679)
Reviews with photos/video(207)
Classy environment(119)
Friendly front desk staff(110)
Delicious breakfast(90)
Perfect for business trips(23)
Amazing natural light(13)
Delicious buffet(12)
Luxurious(8)
Great swimming pool(7)
Negative reviews(48)
Guest User
Queen Guest Room
Stayed in Jun 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jun 28, 2024
The hotel is ideal if you are visiting the Expo as is Walking distance. The hotel as such is nice, it was very crowded when we visited due to the Expo next door, however met our expectations. Anna the hotel manager is a star! 🙏 Also the hotel has the beer garden which was an easy way to spent our nights! Need a didi to visit sightseeing areas and the hotel arranged for as a taxi to visit the Tianchi lake!
Guest User
Twin Hilton Guest Room
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jun 17, 2024
We stayed six days, everything is good ,people nice , food delicious , especially 贾新辉 so warm and enthusiastic to help us during our stay, we will be back next trip.
Response from Property: Dear guest, thank you very much for staying at Hilton Urumqi. We are very glad that the hotel's helpful staff, clean and tidy rooms, delicious food have been liked by you. Hotel adjacent to the Xinjiang International Convention and Exhibition Center, Hongguang Mountain tourist Attraction, It takes 20 minutes to reach the major business districts and only 30 minutes to drive from the airport. Hotel's environment is beautiful, from the south side of the hotel can look at the snow mountain, from the north side, you can see the Hongguang Hill park. Urumqi Cultural Center is location at the opposite of hotel. To the east of the hotel is the International Convention and Exhibition and Wuyue Shopping Mall. We are looking forward to welcome you come back!
Irene
Twin Hilton Guest Room
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
These 2 are the exceptional staffs at the concierge desk who went above and beyond their duties . Kevin Yang and Zhu Shiwen Thank you from Ms. Lai and Ms. Chan who stayed for 3 nights at Hilton - March 25-28 .
Response from Property: Dear Hilton Guest, Greetings from Hilton Urumqi !Thank you for staying with us. We are very glad to know that our beautiful hotel and Team Members offered a high quality service to you, left a good impressed. We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future. Thank you again for your support and your comments provide great motivation to us.
Note11thai
Hilton Deluxe Room (2 beds)
Stayed in Oct 2023
Family
17 review
3.7/5
Posted on Dec 24, 2023
It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.
Response from Property: Dear Guest, Thank you for taking the time to share your staying experience with us. We are very sorry to know that the room size doesn't satisfy you, we are strengthening English skill and service training for our staff to provide the best service and the most comfortable accommodation to guest, Your comments provide great motivation to our colleagues as we continue to cultivate excellence in the areas of services. Thank you again for your support. We look forward to welcoming you and your family or friends back to our hotel in the not too distant future.
Azak
Queen Guest Room
Stayed in Nov 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Nov 15, 2023
Nice hotel and great clean.
Response from Property: Dear Hilton Guest, Greetings from Hilton Urumqi !Thank you for staying with us. We are very glad to know that our beautiful hotel and Team Members offered a high quality service to you, leave a wonderful experience for you. We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future. Thank you again for your support and your comments provide great motivation to us.
Guest User
Twin Hilton Guest Room
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Super nice as usual.
Response from Property: Dear Hilton Guest, Thank you for staying with us and for taking the time to share your staying experience. We are very glad to know that our beautiful hotel and staff make your visit enjoyable! Your comments provide great motivation to our team members as we continue to cultivate excellence in the areas of services provided to our guests. We look forward to welcoming you and your family or friends back to our hotel in the near future.
Ayham
Hilton Suite
Stayed in Jul 2022
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jul 29, 2022
Very good hotel , sometimes night shift is not the best , but still one of the best
Response from Property: Dear Hilton Guest,Thank you for staying and share your staying experience with us. We are glad to know that our beautiful hotel and staff make a good impression on you. We are do our best to make your staying comfortably. We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future. Thank you again for your support and your comments provide great motivation to us.
fethi ahmet
Hilton Accessible Room
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 27, 2023
Very good very nica, breakfast good
Response from Property: Dear Hilton Guest, Thank you for staying with us and for taking the time to share your staying experience. We are very glad to know that our beautiful hotel and staff make your visit enjoyable! Your comments provide great motivation to our team members as we continue to cultivate excellence in the areas of services provided to our guests. We look forward to welcoming you and your family or friends back to our hotel in the near future.
DitzyLeo90
Queen Guest Room
Stayed in Aug 2021
Solo travelers
14 review
5.0/5
Outstanding
Posted on Aug 9, 2021
The service was wonderful. They were very welcoming and helpful- including helping to arrange a taxi to the airport early morning. The food is amazing and fantastically comfy rooms
Response from Property: Dear Hilton Guest, Thank you for staying with us and for taking the time to share your staying experience. We are very glad to know that our beautiful hotel and staff make your stay enjoyable! Your comments provide great motivation to our team members as we continue to cultivate excellence in the areas of services provided to our guests. We look forward to welcoming you and your family or friends back to our hotel in the near future.
s
Twin Hilton Guest Room
Stayed in Feb 2022
Friends
103 review
4.5/5
Great
Posted on Feb 21, 2022
For this region, as good as it gets. Stayed here numerous times. Best if you have a car.
Response from Property: Dear Hilton Guest, Greetings from Hilton Urumqi !Thank you for staying with us and share your staying experience. We are glad to know that our beautiful hotel and staff make a good impression on you. Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes drive away from Urumqi International Airpot, we are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.
Yun .
Hilton Deluxe Room (2 beds)
Stayed in Jun 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 21, 2023
V V V V V
Guest User
Twin Hilton Guest Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
I came to Urumqi on a business trip and booked Hilton with my boss. The hotel is very conveniently located, half an hour away from the airport, and the surrounding supporting facilities are also complete. The room is large, the environment is clean, and the hot water in the shower is very good. Miss Lucky gave small gifts, fruits, and drinks, which is very thoughtful! I will choose this hotel again next time I go on a business trip.
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Ligongziniu
Twin Hilton Guest Room
Stayed in Jun 2024
Family
26 review
5.0/5
Outstanding
Posted on Jun 19, 2024
I received a call from our housekeeper Kailee before I even arrived at the hotel... The friendly little beauty helped us arrange everything... After arriving at the hotel, she even asked if we needed anything and we could contact her... It made us feel very warm... The hotel was also very comfortable and beautiful... I originally wanted to book a night at Kang* Hotel, but because of the little beauty's service, I booked another night ... The breakfast was also good👍 I plan to book this hotel again when I return to Urumqi
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Anonymous User
Queen Guest Room
Stayed in Jun 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Jun 6, 2024
As a representative of high-end hotels, Hilton's service has always been very good, but I personally feel that the lighting in the room is a bit dim, or the brightness of the bathroom light can be adjusted.
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Response from Property: Dear Hilton guest, thank you very much for your support and love for Hilton Urumqi! It is a great honor to have the opportunity to convey Hilton's hospitality to you. We would like to be your home away from home. Your encouragement makes us more confident in our service work. The problem of the dark lights in the guest room bathroom you mentioned has been reported to the hotel engineering team. We will investigate and adjust it as soon as possible. I believe that you will experience our changes when you stay next time. All team members of the hotel will live up to expectations, work hard to correct the shortcomings, and pass on Hilton's hospitality! Hilton Urumqi is located in the Hongguang Mountain Scenic Area of ​​Urumqi, adjacent to the International Convention and Exhibition Center. The hotel has 383 spacious and comfortable guest rooms, gorgeous and comfortable King Koil beds, fully functional office areas and high-speed network coverage, three restaurants and lobby bars with different styles, a fitness center with an indoor heated swimming pool and a gym, and more than 3,000 square meters of banquet and conference venues of various specifications, providing first-class facilities and considerate services for business and leisure people. Through the large glass windows of the guest rooms, you can overlook the city scenery nearby and the peaks of Tianshan Mountain in the distance. Hotel guests can use the above-ground and underground parking lots equipped with electric vehicle charging stations for free. Hotel facilities are also being gradually updated. All Hilton employees warmly look forward to seeing you and your family and friends visit the beautiful Xinjiang again!
Mr.Xiaos
Hilton Executive Room (2 beds)
Stayed in May 2024
Couples
54 review
4.6/5
Great
Posted on Jun 2, 2024
A standard five-star hotel, located in the Convention and Exhibition Center, New Town, everything is new, it doesn't feel like Urumqi, it's no different from other cities, to be honest, the surrounding environment is still quite noisy, but the surrounding is still convenient! The hotel room is large, the ceiling height is also good, but the lighting is dim, it feels a bit depressing, this time I stayed at Hilton, compared with Conrad, the service is a bit lagging, there are a few things that made me unhappy, but they changed it quickly, let alone, it's hard to avoid mistakes during the tourist season! In addition, Urumqi also allows firecrackers, or at the door of Hilton, which scared me and made me stunned! Haha Executive floor courtesy: I arrived at the hotel at 2 am on the first day, and went to have a cup of coffee on the second day, but didn't have a meal, it's quite satisfactory!
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