Liya Hotel (Urumqi Tianshan International Airport)

Recently, I stayed at Xinjiang Liya Hotel for a business trip, and the experience was beyond my expectations! The hotel is in an excellent location, close to the business district, and the surrounding transportation is convenient, which saves a lot of commuting time. The guest rooms are simply decorated and elegant, with all kinds of smart devices. The high-speed and stable wireless network allows me to handle work at any time without any pressure. The office area is humanized, and the tables and chairs are highly comfortable, so I don’t feel tired even if I sit for a long time. The service is even more considerate, from the quick check-in at the front desk to the timely response to the needs of the room service, the details show professionalism and enthusiasm. The breakfast is rich in variety, with both local specialties and convenient simple meals suitable for business people. The conference room is equipped with advanced equipment, and the staff will follow up throughout the meeting to ensure the smooth progress of the meeting. Whether it is traveling for work or resting and relaxing, you can get what you want here, and it is highly recommended to business travel partners!

This time, the experience of staying at Liya Hotel was great! The front desk service was warm and thoughtful, and the check-in was efficient and fast. The room was clean and tidy, the layout was warm and comfortable, and the bedding was very comfortable to sleep on. The hotel has an airport drop-off service, which is very convenient to go to the airport. I will definitely choose Liya Hotel next time I come here! It is worth recommending!

The first hotel I stayed in Xinjiang Service: The free airport pick-up was written in the Ctrip profile, in a Buick car… and I had to call to make an appointment an hour in advance~ I did everything as instructed, but the pick-up driver was late and kept telling me that it was almost there, but in fact it hadn’t left yet… At first, it was agreed that I would be picked up on the 5th floor of the P2 parking building. I was carrying a lot of luggage, but I was asked to move from the 5th floor to the first floor of the parking building… I was sweating all over, and waited on the first floor for another 20 minutes. Finally, the driver came, and he parked a very shabby Wuling Hongguang. I asked if it was the Liya Hotel pick-up? Why was it a Wuling Hongguang? Isn’t it a Buick? The stranger next to me looked at me, looked at the car, shook his head at me, and signaled me not to get in the car... Later, I confirmed the driver's phone number and license plate model and license plate number with the hotel repeatedly, and I reluctantly got in the car (I was really exhausted after waiting too long and dragging my luggage too far) I called the front desk and the hotel was too bullying. They said that I was alone so I couldn't use the Buick car to pick me up. Only when there were more people could the Buick car pick me up. I was really speechless at the time... The environment of the car can be imagined. The driver opened the door, and the people waiting for the car next to him said that the hotel used a 20,000 yuan car to pick people up... It was dirty, smelly, and there was no air conditioning. The ventilation on all sides made me collapse Environment: The hotel is located in a building materials city, a hardware factory, with a very poor environment and particularly poor sound insulation. The coughing in the corridor can be heard clearly. The doors and windows are closed tightly, and the conversations downstairs seem to be sitting by my bed and laughing... I really collapsed... Hygiene: It's still good, and the pillows are very comfortable! This is something I can praise, but the air conditioner is too loud, and the sound insulation is very poor, I feel like I'm living in the engine room of an airplane... Service: It seems like there is nothing... When checking in, the front desk lady was also confused and couldn't understand what I was saying... ❌❌❌Free airport pick-up: Be careful!!! It's really a feature!!!

Poor service attitude: On the morning of June 11, there was a large puddle of water at the elevator entrance in the lobby. It was not cleaned up in time, causing me to slip and sprain my foot. I reported it to the front desk clerk at the time, but the clerk did not take immediate action. Since we needed to go to the airport, we had to give up, which was a pity. When I visited the hotel on June 12, I also reported this situation. At that time, the staff who visited the hotel said that they would report it to the hotel manager and give some compensation. But today, two days have passed, and there has been no news.

The room is spacious and clean with modern facilities. It is located near the airport, which is convenient for taking flights, but you can't hear any sound from the planes. The parking lot is spacious enough, the bed is soft but supportive, the bathroom is well designed, and daily washing, showering, and convenience are divided into three independent areas without interfering with each other. The room rate is not high, and eating and shopping are very convenient.