Wanda Atour Hotel Central Asia Lutheran Port, Urumqi Airport

I thought it was too much to give a negative review, but this store deserves it. It can be said that Atour has the worst health facilities and services in Urumqi or the northwest region. The quilt with red stains, the electric drill at 8 o'clock in the morning, the children making a lot of noise in the corridor, the waiter who walked in casually, the phone call after the negative review after being in the hotel, in addition to the free note paper and laundry bag, there is also the concierge, it's really unbelievable. Do you know what qualifications you have for this 500? Since a negative reviewer will call to apologize but does not solve the problem, then write it all down. 1. When I checked in the day before yesterday, it was reported that there were red stains on the quilt. The waiter swiped the room card and came in. I don’t know what the management model of Atour is. A person traveling with me received a call from the front desk and said that I couldn’t get through. Why didn’t I call? Customer survey or service improvement? Nothing. I remember Atour is not a Japanese brand, so an apology would be fine. It's okay if you don't apologize. Why don't you change that dirty quilt for me? The time you called is five o'clock in the afternoon. Your hotel staff are not off work, right? To put it bluntly, the phone call is the way to deal with it. Anyway, I have called you and the review has apologized to you. This is the way Yaduo handles it. I can only say **, really **. Then why don't you clean the house and just apologize? That's weird. I booked the hotel myself. I checked the phone number and reserved it correctly. There is no need to bombard the people traveling with me. Even if I don’t pick up the hotel, I will stay at your hotel for two days, 48 ​​hours, and 30 hours. There is no need to look for it. If you can't find me, just call around. Someone who knows me lives on the fourth floor of your hotel. I don't know if I'm from another planet. Hygiene: poor Facilities: Poor Environment: poor

It’s really great. I almost forgot my birthday today because I was on a business trip. The hotel sent a delicious little cake, which made me feel warm. I have to give it a thumbs up!

The service attitude at the front desk is not very good. Service awareness needs to be enhanced.