Rancheria Utta

Horrible! We asked the person at the reception information about transport to Punta Gallinas. He said it would be a drive of 4 hours. The next day we leave at 7 in the morning. Suddenly we were on a tour all the day that forces us on many stops and long pauses in expensive restaurants. We arrive in the dark to our hostel we wanted to stay (they had first booked us withour our knowledge in another one). We didn’t get to see the beautiful places we had planned to see. The next day we had to be ready at 5 in the morning, again leaving us no time there. All of a sudden we realize that the jeep in dropping us in Uribia?? Which is more than 1 hours away from Cabo de la vela. No one at the Rancheria told us about any of this. It was a lot of money and too much money for us to go back to Cabo. They gave us little to no information, and the information that they gave were just lies. We were not the only persons on the tour that didn’t know it was going to be a tour. It took us a lot of time and effort to go to Cabo and now we barely got to spend time there or see anything. All thanks to the rancheria utta.

We booked a 3 days / 2 nights tour with Rancheria Utta during our holiday in Colombia with a family of friends. Although price was far above similar proposal from other operators, we were attracted by the nice location and were expecting, accordingly, a better service. While the expectation about the hotel accommodation were overall met (Rancheria Utta is probably the most comfortable place to sleep in Cabo de La Vela and the restaurant is decent, too) the organization of the tour was a kind of disaster. The first problems showed up already in the booking process: the hotel does not accept credit card (you will have to bring cash from Riohacha to pay your stay, as there are no ATM’s in Cabo de La Vela either) and there was no way to pay the 50% upfront payment required via wire transfer from Europe, being their bank account not enabled for international payments. As a matter of fact, in spite of their confirmation and of constant exchange via WhatsApp until the night before, the pick-up was not arranged as planned: the drivers came late and unaware of the program, with extremely old cars (one broke the engine while still in Riohacha and had to be replaced, and I had to personally push the other to crank-up the engine on our way back), unsafe to drive in such a desert area and definitely not comparable with the 4x4 Toyota used by most of the operators which we met along our way. Most regrettably, the management did not even try to fix the issues or at least to show their willingness to somehow settle our complaints.

This place is evidently well managed, the staff is great, the food is good, everything is clean, the cabins are nice, they have a fan, just in case, but you don’t really need it. The bathroom has water all day, electricity is limited but through the night. It has a nice view, and you can rest and relax there.