Top 5-Star Hotels in Urban

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

In order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery

The room was nice and clean. The service is quite good and proactive. The environment is great. There is also the only Chinese restaurant on Sang Island 300 meters away, which is very cost-effective. Recommended. However, the dolphin watching and prison island recommended by the hotel are relatively expensive, so if possible, look outside.

The hotel really a five star you have a big room not like standard hotel rooms i enjoyed the views and the pool also a great place for family since theres kids activities in the hotel

When you stay at Royal Cliff Zanzibar in Bububu, you'll be near the beach and 11 minutes by car from Masingini Forest. This beach villa is 4.6 mi (7.4 km) from Siso Spice Farm and 4.7 mi (7.6 km) from Kidichi Spice Farm.Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including an outdoor pool and a fitness center. Additional amenities at this villa include complimentary wireless internet access, concierge services, and barbecue grills.Enjoy a meal at the restaurant, or stay in and take advantage of the villa's room service (during limited hours).Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 4 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Set in a beautiful garden setting on high ground overlooking sea. Old colonial style architecture. Rooms are basic but have no kettle in the room. Toiletries, mosquito nets, excellent WiFi. Lovely staff. Great big breakfast and excellent coffee. No pool. Beach is long way downhill surrounded by mangrove. Need to walk some distance Shops and main road for transport nearby. Airport 4 kilometres, a Taxis costs 20000 Tsh. The number 506 dala dala goes into Stone Town from Mimi cafe.. Would definitely stay again

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad