Azumaen

I don't want to give a cent. The hygiene is poor, there are cockroaches in the yukata, they discriminate against Chinese people, and the dinner has three fewer dishes than Japanese guests. After checking in, we were going to take a hot spring bath. My husband shouted that there were cockroaches after putting on the yukata. After taking off the yukata, we found a big dead cockroach stuck inside the yukata. We felt disgusted and immediately called the waiter to come up. The waiter called again after seeing the cockroach and asked us to change to a room at the end of the corridor. We don't like staying in the last room of the corridor, and it's very inconvenient that the room is farthest from the elevator. The air conditioner in the room has a bad smell from time to time, which makes us have to worry about the hygiene of the room, and we are worried that cockroaches or rats will appear again. I didn't sleep well all night. Regarding the cockroaches, no other service staff came to apologize. We booked a one-night stay with breakfast and dinner. When we went to the restaurant for dinner, we were given an English menu with very simple dishes. This is the least and simplest dinner I have had in more than 20 Japanese hot spring hotels. Later, we found that the dishes served by Japanese guests at other tables were different from ours, and there were more dishes than us. Because I had seen Chinese guests comment on Ctrip that the hotel only provides English menus and no Japanese menus, I went to take pictures of the Japanese menus and found that the Japanese menus for Japanese guests were different from our English menus (attached with photos of the dishes served to the Japanese and the Japanese and English menus). That night, I went to the official website to check that the lowest price for one night and two meals was indeed a package with a check-in time of 4 pm and a check-out time of 9 am, but the dinner of this package was the same as the other packages, the most basic. The dinner pictures shown on the official website had a few more dishes than ours, and were the same as the ones we saw for Japanese guests (attached with official website pictures). When booking at that time, there was only one price including breakfast and dinner on the Ctrip booking page, and there was no dinner package to choose from. It was obvious that the East Garden Hotel discriminated against Chinese guests and arbitrarily reduced the number of dishes for dinner. Recalling the cockroach incident, such a large dead cockroach was stuck in the yukata. How could a dead cockroach get into the yukata? Did someone discriminate against Chinese guests and put it in the room where Chinese guests stayed? yi In addition, we arrived at Dongyuan Hotel at around 2pm and wanted to store our luggage at the hotel before going to the attractions in Yunxian Hot Spring Town. The hotel's automatic door was closed and it said that check-in would start at 3pm today. We entered through the small glass door next to the door. The lobby lights were off. After a while, a middle-aged female service staff wearing glasses came out with an unhappy face. We said we just wanted to store our luggage first. She asked us for our passports to go to the front desk. After a while, she came over and said that we could only check in at 4pm because we were going to the hot spring town. It didn't matter whether we checked in at 3 or 4pm, but her attitude made us very uncomfortable. Because other hotels allow guests to rest in the lobby even before the check-in time, but they obviously drove us out of the hotel, which was very rude.

It's a traditional Japanese hotel. Although the facilities are old, the service is very good. Dinner and breakfast are acceptable.