s_s_Nagasaki
November 18, 2021
First time! I booked a room with an open-air bath from a certain site. I contacted the inn because I was told to call if I wanted to use the prefecture resident discount. I was told, "We will process it here, so please cancel the reservation on the website," so I canceled the reservation on the website. When I checked in on the day, the receptionist asked, "Did you make a reservation with ○○ or something?" When I explained the above flow, they went to the office in the back without saying anything and talked to other staff, and it was clear that the reservation had not been made. "It's a room with an open-air bath, right?" The room I was shown was a room with an open-air bath, but there was no hot water stored in it. The staff who came to ask if I wanted to store the bath water was also unfriendly and said, "If you don't store hot water, it's fine for the regular room price." Despite it being a complete mistake on the part of the inn, the employee and the woman at the front desk were arrogant and did not apologize at all. Only the manager? was kind and apologized at the end. It was a trip with friends that I had been looking forward to for several months, but it made me feel terrible. I booked it thinking it was a long-established establishment, but I don't think I would recommend it to others and I will never use it again.
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