Pearl Hotel & Spa

I paid more to book the pool view but I got the view that the pool under repair. What beneficial of this view?

Good room, but very less coffee inside, happy with the shower stuff inside the bathroom

My experience at the Pearl Hotel and Spa was deeply disappointing. I stayed in room 402 , and from the moment I stepped inside, I felt a sense of discomfort and gloom. The room felt outdated by decades, creating an eerie atmosphere reminiscent of a horror film. The floor was uncomfortably sticky and spongy, and the entire space was covered in dust and grime. Both the TV and AC unit were antiquated and seemed more suited for a museum than a functioning hotel room. The bathroom was equally uninviting, with a stained mirror and a shower that fluctuated unpredictably between scalding hot and freezing cold. Comfort was impossible to find during the night due to a severe mosquito problem. Unfortunately, the staff offered no mosquito repellent, leaving me with the choice of hiding under the duvet or using the ancient, dusty AC unit that took hours to cool the room. As a result, I was left sleepless, bitten, and regretting my decision to stay here. Overall, this hotel was a complete disappointment, and I would strongly recommend avoiding it. It’s not worth your money or your peace of mind.

I am writing to express my disappointment following my recent stay at Pearl Hotel last Christmas. As a guest who has experienced both five-star and three-star accommodations in the past, I had certain expectations regarding the quality of service and amenities at a three-star hotel. Unfortunately, my stay at your hotel fell significantly short of even those basic expectations. I had hoped for a comfortable and functional stay with clean, well-maintained facilities and decent service. However, I encountered several issues that made my experience far from pleasant: I was disappointed by the limited dining options available. The on-site restaurant lacked variety and the menu was basic, offering only a few simple meals. I had hoped for a more refined dining experience, especially given the price I paid for my stay. In-room dining was even more limited, with very few options available. The hotel felt dated and lacked the amenities and ambiance that I have come to expect, even from a three-star property. The pool was smaller than advertised, and the common areas were quite basic, with no special touches that could have enhanced the overall guest experience. It was clear that the hotel has not invested in making its public spaces or rooms more inviting. Given the level of service and amenities I experienced, I feel that Pearl Hotel is not living up to even the standard expectations for a three-star hotel. While I understand that a three-star hotel is not meant to offer luxury accommodations, I do expect certain basics, such as functional service, comfortable rooms, and adequate facilities, which were unfortunately lacking during my stay. I trust that you will take this feedback seriously and take appropriate steps to improve the guest experience moving forward. I would appreciate a response to this complaint, as well as any steps being taken to address the issues raised.

My wife and I recently stayed at the Pearl Hotel and Spa for two days to celebrate my birthday, and it was an absolutely delightful experience. The hotel exudes a comfy, cozy atmosphere that makes you feel right at home from the moment you step in. While the rooms are a bit tired and oldish, they are clean and well-maintained, providing a charming, nostalgic vibe that adds to the overall experience. The hotel staff surprised us with a kind birthday cake gesture, which made our stay even more special. The property boasts two nice pools and a small beach area, perfect for relaxation. The food options are fantastic, including the Bavaria Garden Restaurant for delicious German cuisine, Barako Grill for authentic Filipino dishes, and an excellent Indian restaurant. The in-room dining options are also varied and tasty, ensuring you have plenty of choices without leaving the comfort of your room. The staff were incredibly friendly and went out of their way to ensure a pleasant stay. We highly recommend Pearl Hotel and Spa for a cozy and welcoming getaway.