Centro Hotel Stern, Trademark Collection by Wyndham

Got the best room In the hotel, super friendly. Happy to re-visit.

The shower could me.more.cleaner and the guest bed is so dusty.big enough for 4.

My experience at this hotel was very disappointing, and I would not recommend staying here. The staff were notably unfriendly, which impacted the overall stay. After arriving at 2 a.m. due to train delays, I noticed the next day that the window in my room was broken and wouldn’t close properly, allowing cold air and noise to enter. I reported this to the front desk, but the staff member was dismissive and unhelpful. She mentioned that I should have reported the issue upon arrival, despite the late hour, and said there was nothing she could do as the maintenance team was on vacation. I requested that an external service be called, but that was also denied. When I asked for a different room since I was staying for 12 nights, I was told that wasn’t possible because I had already slept in the bed. There was no attempt to address the issue or offer any alternative solutions. Fortunately, another guest overheard the conversation and, as a carpenter, was able to assist in fixing the window himself. However, it was clear that the hotel staff had no intention of resolving the issue or providing any meaningful assistance. Overall, the lack of hospitality and basic customer service made this a very poor experience. I would not stay here again.

The hotel was ok but the staff at check-in very, very unfriendly. The young man tossed the keys at us und vaguely pointed to the courtyard where there are several other buildings. When I asked which one we were supposed to go to, he said"well, the way you enter into another building" and looked at me like I was stupid. Then I found that the AC wasn't working in one of our 2 rooms, which was one of my reasons to choose the hotel in the summer heat. He told me this wasn't an AC but a ventilation system! Also, the hotel is very difficult to find and the parking garage (another reason I chose this hotel) full. The bathrooms are spartanic and not clean, the rest of the room was ok and also the breakfast which is a beer bar at night. The buffet was ok but not worth the €16 they charge. Will not come back here even though the location is great and the girl at the reception the next morning was very nice.