Guest User
January 31, 2023
I visited again because I had a good memory of visiting with my family in the winter (off season, also after remodeling) a year ago. However, this time, I made a lot of preparations, but I was disappointed. I asked for additional tissues and toilet paper because I had a large family and a baby for a 2-night stay, and they said they could refill them when they ran out. When I asked for additional towels, they said they couldn't provide them and told me to get them at the front desk. I used the self-dining room on the basement floor, but I had to pay for the table usage fee and wash the dishes, and the part-timer kept nagging me, such as removing the grill, even though it was long before closing time, which was an unpleasant experience. Also, there are so many cats around the restaurant, and it seems like the guests keep giving them food, so it seems like they need to be controlled. It seems like a dangerous environment for young children. I only stay at hotels, so do the guests usually throw all their trash in the trash before leaving? It was my first time experiencing this, so I was really embarrassed. I also used the private spa room, but the system that requires you to go there and make a reservation is really inconvenient. I had to walk up a long way from the resort building to the hotel building to make a reservation, prepare again, and go there to use it. There was mold in the closet inside, which made me feel uncomfortable. The hot spring water is good, and the walk to the source? The hiking trail? It’s nice, but I don’t think I’d use that level of service just for that reason.
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