AG_SoliudeSeeker
August 26, 2024
I was at the Leela Palace to celebrate a special occasion. Right from reservation to the exit, the entire Palace team ensured that we experience a luxurious & a lifelong happy memory. We had a lake view room with balcony and it was an interconnecting room for my children. Both the rooms provided a huge space and it felt like an upgraded version of my home. Special mention goes to Aswarya from Reservation to help us introduce to the hotel. Afifa excels in her courteous behavior. Her check in process was a refreshing delight, right after a hectic overnight journey. Chef Rupak was God sent. Each of the 3 nights, he put in seamless effort to prepare delectable dishes as per our request. Anu and Prabhakar ensured that our rooms added on to the experience. The lake view balcony room was perfect for the special occasion we were there to celebrate. Crisp, clean and fresh fragrant welcomed us each time we opened the door. Amit Basu/Rajdeep/Anil ensured we had the best experience in The Dining Room. Infact, all the staffs here will always make you feel as if they have been friends with you for ages. My children were pampered to the hilt with fresh made food. The expansive breakfast spread is much appreciated. And last but not the least, my review is incomplete if I do not mention Krishan Sharma. He was our go to person during the entire stay. He paid special attention to prepare a well curated itinerary, provided guidance for the perfect city tour, prepare shopping guidance for us ladies and celebrate my day in a very special way. He surprised me with a sunset cake cutting ceremony at the oh-so-perfect location next to the Lake Pichola. He took extra efforts to get our photos printed and make them into greeting cards to convert them into our memories. My family and I will always remember his smiling face. A special thank you to Nishant Agarwal, GM, Leela Palace. You have a perfect competent team who ensures that your guests are in good hands. You all made me feel like a Queen, pampered and cared for. It was not a stay, it was just an opulent experience.