Guest User
June 29, 2023
We stayed for 3 nights between 4-7 June 2023. Since we stayed at the hotel 4 times before, we chose it again as a group of 8 people. However, due to the attitude of Ms. Sevda, who works at the reception, we will not choose her again and will not recommend her to our circle. Although we conveyed that we wanted to meet with the owner of the facility, we did not receive any response. During the room reservation, we were given incorrect information by the inexperienced receptionist(s) at the hotel, so we canceled our reserved room. When we went to the hotel, we were told that 4 adults could not stay in the room in ***********, which appeared to be a 2-person bed and 2 single beds, and they never (!) admitted that they had made a mistake, and we were kept standing for a while as if we had made a mistake. Ms. Sevda, who worked at the hotel's reception, did not come up with any solutions and spoke very rudely, which was not nice in the presence of our foreign guests, and she was very rude.
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