Days Inn & Suites by Wyndham Tyler

The room was very clean. The room amenities worked well. Rules in the pool area needed enforcement. Our neighboring guests were very loud.

I am writing to formally lodge a complaint regarding the absolutely appalling customer service my mother, a cancer survivor, experienced at the Days Inn/Wyndham property in Tyler, Texas, on the night of March 12, 2025. My mother had scheduled surgery early the following morning at Christus Hospital of Tyler and, given the close proximity, opted to stay at your establishment. Unfortunately, what should have been a simple overnight stay turned into an incredibly frustrating and distressing ordeal. Upon her arrival, she checked in and was assigned to Room 218. However, upon entering the room, she immediately noticed it was in unacceptable condition. The room was not properly cleaned, the air reeked of cigarette smoke, the linens were dirty, and there was visible mold in the bathroom. Given these unsanitary and unhealthy conditions, she returned to the front desk to request another room. Unfortunately, the second room was even worse. My mother, feeling uncomfortable and unsafe, called me for advice. I instructed her to request a refund and find alternative accommodations, such as the Holiday Inn. During this process, she encountered unprofessional and disrespectful behavior from a staff member at the front desk, who was both rude and condescending. The employee, who appeared to be Hispanic, refused to process a refund and even laughed in her face. When my mother explained that she had only been in the room for a few minutes, he responded with an unempathetic and mocking attitude, telling her, "You’re mad because I’m not refunding you $100. It’s sad that you don’t have $100 in your bank account to get another room." He also made inappropriate comments about his own income, stating that he made $1000 per week and didn’t need to work there. As if the situation wasn’t frustrating enough, he went as far as to call the police on my mother simply for requesting a refund. This behavior is entirely unacceptable, especially considering the poor quality of the service and the unkempt, unhealthy conditions of the property. I have attempted to contact management multiple times to address this matter, but each time I have been told the manager will return in 10 minutes. This lack of accountability and communication is equally frustrating. As a consumer, my mother’s request for a refund due to unacceptable conditions should have been handled with professionalism and empathy, not disdain and hostility. I am requesting that this incident be reviewed by management and that appropriate actions be taken against the employee involved. This individual’s behavior reflects poorly on your establishment and does not align with the standards expected of a reputable hotel chain like Wyndham. Do not stay at this property. Please be advised that I am disputing the charge for this stay with my bank, as we did not receive the service we paid for. I look forward to hearing from you regarding the resolution of this matter.

Finally a motel that I feel like I can give a positive review. There were some minor issues ( bent microwave door but it still worked ok, loose screws on the shower grab bar and faucet) with our room but overall it was nice. I told them about the problems when we were leaving so I would think they took care of them. The room appears to have been recently remodeled. It was clean. The only thing that was a little disappointing was the breakfast but the price of the room kind of reflects that. We would stay there again.

I was thrilled to find the Days Inn & Suites in central Tyler, as it checked all my boxes: clean, affordable, safe, and equipped with fast wireless internet for Zoom conference calls and meetings. The hotel appears recently renovated and is located in a central, easily accessible part of Tyler. The check-in and check-out processes were quick and efficient, allowing for a hassle-free experience. My room was spotless and came with all the amenities I needed, including reliable, high-speed wireless internet that made my meetings seamless. Being on the third floor, I appreciated the convenience of the elevator, which made accessing my room easy and comfortable. The overall experience was excellent, and this hotel met all my needs. I would gladly stay here again on future visits.

Breakfast was cereal in dirty dispensers. Milk in dirty pitcher. Some bread and a toaster. All looked gross and unclean Property littered w/ cigarett butts and wandering guests, shirtless. Over all stink in rooms dinged up dingy furniture. unsafe sketchy.

AC is horrible. No towels. BED BUGS I have bites all over me . No back up gens for their power outage way overpriced