Hotel Rigele Royal Superior

Everything falls into place, with a smile and kind attention on top. The room, welcoming and warm (you need it when it’s blustering cold outside), the afternoon snack (you need it after skiing), the wonderful spa, the gastronomic journeys. And above all, the staff with great spirits. Maybe the bathroom cubicle is a bit stern, but otherwise? You’ve come to the right place.

On the whole the hotel has great potential, our room was spacious & clean & the pool area is great, but there were a few things missing when it came to facilities, service (very hit & miss in both the restaurant & bar) and also quality/selection of food. It seems to me that the 'trying to be Michelin' restaurant Fritz & Friedrich (not included in the half board for hotel guests) is the priority and so if you are a paying guest at the hotel you get a very variable standard of food & service in the main restaurant whilst the diners (who probably aren't guests) get treated like royalty in Fritz & Friedrich! The dinners in the HB restaurant were of an average standard & the salad bar was probably the most basic I have experienced, which again is a shame as a quick win to provide more than just 4 types of salad. When we tried to book the F&F restaurant with reception, we were told that it was closing a day early & that someone would come back to us to see if we could dine there, but they never did. Admittedly, we were staying at the end of the season, but have never felt it so much as here - it was like everyone was too tired to care too much. We usually stay in Austria at the same time & have never felt like this from other hotels. Some of the staff were excellent, but unfortunately this does not make up for the 2 or 3 who are dismissive/mess up your orders. There seemed to be a distinct lack of management, so I do not lay any blame with the serving staff. The hotel website states 'We offer a playroom and lots of thoughtful details for the little ones – from festive events and children's cinema to ski courses' which is misleading as the playroom is tiny/really only suitable for under 5's & there was nothing else offered...in fact the light in the playroom (with no window) was off every time we walked past. We would expect much much more for the money that we paid.