Corsendonk Turnova

top sauber

Well located in the centre of town, let down by shockingly poor staff (of whom there are too few). Check in was initially OK, but there was a problem with the plumbing in the room so a new room was requested - no apology, just a slightly grumpy offer of a replacement. The key to the new room didn't work. so yet another trip to reception (and yet another wait behind other guests checking in). Again, no explanation, no apology, just a rather slowly produced new key. New key a to a DOWNGRADED room - from a double to a twin. Later - but only around 21:00 - my colleagues and I returned from dinner (they don't provide evening meals) to find the entire reception/bar/breakfast floor completely deserted. Not a living sole anywhere. We wating, then we rang the bell, waiting a little longer, rang the bell again. Eventually, having explored the entire floor including the kitchens, I rang the number at reception - which necessitated an expensive call from my non-Belgian mobile. Nothing - just a recorded message and music-on-hold. Having tried that a second time, we just helped ourselves behind the bar and left a note of what we drank. As we were finishing our drinks, a receptionist finally turned up and just told us there had been an emergency so she had to leave - said we should have just waited for her. Again no apology. Although we have a corporate rate, there's no way I would stay again.

The hotel is located in the center of Turnhout. There is a public underground parking nearby, for a reasonable price. Reception is at the first floor, nearby the restaurant. We had a standard room which was OK. Only the view was rather poor. The room itself is clean and spacious. Bathroom is nice as well. Beds are good quality. There is a small wellness area in the hotel

We stayed here as part of a group tour for the Grasspop Festival. The hotel has recently been refurbished. Breakfast was lovely The staff were great The rooms good, good beds, shower and everything you could need

From start to end a very good experience. Cava at breakfast need I say more?? Perfect location (Hert) fantastic beds and so on and so on. It is obviously a new hotel which adds to the quality, parking like a dream so all perfect. I will be back, thank you team!