Club Mermaid Village

Very racist staff members. Not helpful in the slightest. Difficult to communicate needs and requests. Would not recommend this hotel to anyone, if you are thinking of coming, choose a different hotel. NOT club mermaid!

Arrived around 7pm after a 2 hour transfer from Antalya airport. We were greeted by very friendly reception staff. Shown to our room and information about pool, all inclusive, meal times etc. Room was nice, clean, tidy and all you need really. A nice touch was a fresh bottle of water in the fridge each day. Large pool areas, slides are on for long periods with the occasional break. Bar snacks are good and varied. Only down side is ice cream not being readily available with the bar snacks. Only available 3pm-4pm and long queues for it. I found all of the staff to be helpful and nice. There is a spa, shop and hairdresser all in the hotel with only a short walk to local shops and markets. The hotel offers a shuttle to their own private beach which is well kept with good facilities and sun loungers along with bar snacks and drinks. There are opportunities to book trips through the rep with transfers to and from included in the price. Highly recommend the pirate boat trip and land of legends. The food overall was good, however more European food would help for fussy eaters. Whilst the entertainment staff try their best however the programme could be more varied and advertised better as we didn’t know where it was held until our 3rd night. A personal note of mine is that it would have been good to have some varied musics on throughout the day and into the evening. Overall a great holiday at a great price. Thank you for a lovely stay

We came to the mermaid village and our stay was the best, all the staff was so caring and attentive to everyone, they was absolutely fantastic with my little girl making sure she had the best time. Hotel was clean and tidy and drinks and food was brilliant, I recommend and will definitely be returning.

I am giving this hotel 2 stars because overall it was a very disappointing experience. When we first arrived, the hotel was fully booked, and despite our confirmed reservation, we were not given the duplex room we had paid for. After a long and tiring conversation, we were offered a very poor-quality family room. The bedsheets and blankets were dirty, and the air conditioning was either broken or so noisy that it was impossible to rest properly. To make matters worse, you couldn’t even control the temperature. Only after two days of complaints did the hotel finally move us to the duplex room we had originally booked. Although this is advertised as “all-inclusive,” many basic amenities such as internet, towels, and the room safe required extra payment, which was frustrating and felt misleading. The food was another big letdown — lunch had almost no variety, and overall the quality of the food was poor and repetitive. For an all-inclusive resort, this was far below expectations. The only saving grace of this hotel was the staff. Most of them were friendly and tried to help within their limits, but one receptionist in particular, Neda, truly stood out. She was wonderful, attentive, and always went the extra mile to help both us and other guests. Every time I went to reception, I saw her dealing with another frustrated guest, doing her best to solve problems caused by the hotel’s poor management and service. Without her efforts, our stay would have been even worse. In short, the facilities, cleanliness, food, and management left a lot to be desired, and I would not recommend this hotel based on my experience. The staff, and especially Neda, deserve recognition for their hard work, but sadly, the overall hotel service and quality did not match the standards expected for a comfortable and enjoyable holiday.

The karaoke show was perfect i really enjoyed with my friends And had a perfect time i join every morning the water gym and its perfect thank you for Dilek this funny activiteit 🥰🥰

My husband, children, and I stayed at this hotel in July for a family holiday — it was our first time visiting Turkey, and unfortunately, the experience was very disappointing. The staff were rude and unhelpful, and the rooms were outdated and in poor condition. We reported issues with our room, but nothing was done to address them. One of the biggest surprises was the presence of dogs and cats around the hotel, including cats in the dining area — this was not mentioned anywhere in the hotel description. The hotel also does not look like the photos shown online. If you're considering the all-inclusive option, be aware that the drink selection is very limited. The non-alcoholic drinks were overly sugary, and the overall quality was poor. Another major concern for us was that smoking is allowed throughout the hotel, which was not stated clearly. As a non-smoking family with children, this made our stay very uncomfortable. Cleanliness throughout the hotel was also well below standard. Overall, this was not the holiday we were expecting. Save your money and look elsewhere — this hotel is not worth it.