Guest User
June 30, 2025
Disappointing Stay – Not Worth the 5 Stars We’re currently staying here with two days left of our trip, and unfortunately, it’s been a disappointing experience that doesn’t come close to 5-star standards. We booked a swim-up room – one of the most expensive in the hotel – but despite its size, cleanliness is poor and noise at night is a real issue. The bed is rock-hard, and only one pillow was provided (we did manage to request extras). Service has been a constant frustration. We’ve waited over an hour for food at the snack bar – twice – with staff forgetting orders. Calls to reception often get disconnected, and no one seems particularly interested in resolving issues. We pre-booked the hotel’s “specialist” Italian restaurant and ordered three chicken mains, which all arrived undercooked and inedible. This is simply unacceptable. Food overall has been poor throughout our stay, and I say that as someone who is not a fussy eater. Communication is another challenge – very few staff speak English, which meant we had to rely on Google Translate for even simple requests. While we respect being in a different country, basic communication should be expected in a 5-star international resort. There are some positives – the poolside vibe during the day is lively and the massage at the spa was excellent (though marred by a hard sell at the end). Evening entertainment is geared entirely towards Turkish guests, so we felt excluded. The nearest alternative options for food and entertainment are a 25-minute walk away, though taxis are affordable. Not the hotel’s fault, but we also had an extremely loud fight break out in a neighbouring room. Security eventually intervened and removed the guests, but it added to an already stressful stay. A brief power cut happened while writing this – not a major issue, but just one more thing in a long list. Overall, the hotel has potential, but poor service, underwhelming food, lack of staff training, and general disorganisation have completely let it down. Sadly, we would not return and cannot recommend it.