Four Points by Sheraton Caguas Real Hotel & Casino

Starting with the good news, the bed was comfortable and the sheets were clean. The pool was also clean. The lunch food in the on-campus restaurant was plentiful and somewhat tasty. The free WiFi was also a very nice addition. The bad news was that the pool(s) were SO cold and weren’t even heated at all! Additionally, the food at the restaurant was very expensive, and not everything was tasty. They took advantage of the fact that there were no other walking-distance sources for food around the hotel.

So…My wife and I decided to visit this hotel during our trip to San Juan. It was actually very nice - there is a daily parking charge and a resort fee, but you will receive a parking pass to get in and out of the hotel parking area. The room was a surprise as it had a separate sitting area and separate bedroom (we were on the second floor). It also had a sink, microwave, and mini-fridge. As a bonus, the ****** is right next door and pretty much stays open late every night. It is not huge as compared to other casinos, but it works and I enjoyed myself. This will be a definite must stay for me on my next trip to PR.

We went there for a recent business trip that required us to be in the area. Probably the best hotel in an area with very limited options. The hotel in general is clean and the staff is polite, courteous and professional as expected. Rooms look recently updated, even though some furnishings were heavily worn out. Soundproofing is basically non existent. We could hear our neighboors loud and clear. They use wall AC units, they are loud when they kick in, but if you are tired enough you won’t notice. Housekeeping is optional, but very courteous. There is no room service. But there is a small restaurant bar in the premises and they are doing a decent job. Unfortunately, they close at 9:30 and their breakfast buffet is very very limited and basic. Given the fact that there is nothing else in the area, they should expand their services and hours. Plenty of self service parking for a fee. As far as rates go, they charge 5 star rates for a 2-3 star establishment. Close to $300.00/ night. They are obviously taking advantage of the fact there are no other hotels in the area. Now that we know next time we’ll stay in San Juan and drive daily to Caguas if needed.

A very nice representation of the brand. Nice front desk staff, and upgraded to large 2 room suite. It was clean and very comfortable. And the hotel was nicely quiet with good door closers. Fridge and microwave in mini kit hen and a safe. Bar and restaurant on property as well as the ****** next door. Price qas standard for the area. Not too close to restaurants or shopping but right off the main highway south of Caguas.

The rooms are very comfortable and clean. Check in was fast and efficient. Overall great friendly staff. The restaurant Flor de Caña is fantastic. Breakfast buffet was very plentiful and with a good variety. Dinner was also great. The staff at the restaurant was very nice especially David. He went out of his way to accommodate us during the NBA Finals so we were able to enjoy the game at the pool bar. Another night that the restaurant was packed, Luis Torres took very good care of us outside by the pool and our food was served quick and it was delicious. Overall it was another great experience at Four Points Caguas, our choice every time we travel to PR.

I was sent to the area for work. The hotel was easy to find. when you arrive you will go thru a parking attendant. Check in was fast, they was nice. Room was good no issues. The restaurant was very good. You will pay for parking.