Tunis Hotels with Gym

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I booked a deluxe room, but the hotel decided to “upgrade” us to a huge 3-bedrooms apartment with a kitchen. And it was only two of us - me and my husband, so why would we need 3 bedrooms? When I thanked for the upgrade but asked to give us a normal room which I initially booked, they said that they didn’t have a room in that category anymore. It didn’t feel well to be honest. The breakfast was average. The cleanliness of room was bad, I saw a lot of hair in the bathroom and on the floors, disgusting. Location is ok, but depends on what you’re looking for. Otherwise the people are good and trying their best to deliver good service. But I honesty wouldn’t recommend the hotel.

We chided this hotel because it was in the lac and it was near the place where we wanted.

It was a great choice, I was landing at night, so I decided to stay a night at a hotel close by the airport. My sister and her kids checked in earlier and they had a blast. Great service and an amazing diverse and delicious breakfast we enjoyed the next morning together. I have to say, there was only one bit of detail worth mentioning, the frond desk lady helped me call the cab, but she did not mention using Bolt, which is a more expansive taxi service and forgot to mention that she also obviously chose the Comfort option which cost me more at least a 60% extra charge than the normal price. which was displayed on the meter when we arrived but the cab driver asked for more money than that. Overall, we had a nice short stay and enjoyed a late checkout to chill and recover from my trip. Thanks to Novotel Team for the delicious food variety.

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

This hotel is perfect but I'll argue.already when you arrive at the hotel one person welcomes us and a priori a guard stays all night to watch the vehicles of the client. once arrived the hotel is very luxurious and a very good Wi-Fi a disposition that works super well and with a lift to go to the room and in the room when you arrive there are fruits like oranges and dates etc and in the room the cart was very nice with also a bathroom then we We have a meeting room and a business center with full computer and breakfast is very good as well with a variety of different juices and variety proposed.There is also a spa and a swimming pool available for customers but you need to go to the building to do everything is written on a paper that is in the room and the hotel also has clean toilet

The hotel is set at 3 stars at best, but safety is the first priority. Breakfast is average. The environment and food in Islamic countries cannot be complimented. It only costs 20 dinars from Tunisia airport to this hotel, but the airport rental is too bad and charges 50 dinars You, especially the hotel’s parking taxi drivers, must take pictures and keep them in order to avoid complaints when they are cheated. I have issued a taxi license number for a liar. Don’t take this liar’s car.

In Tunis for one night, our manager reserved us to the diplomat.. and what error!!! This pseudo 4 stars is 15 minutes from Carthage Airport. Vesty decor, smell of cracked walls ...a hotel over time. The rooms are a valid copy of the hall and the rest of the hotel, with a 70's brine where everything is refreshed, used...Even the TV channels were in fashion.. analogical!! The only positive note, the kindness of the staff who prepared a late dinner despite the closure of the rest.

I had stayed here a few years back on my regular trips to Tunis. I gave up on them a while ago. The place was old, dirty, living in the 70's. But this time, there was a good offer so I took it up. And I am glad I did, what a change. The rooms have had a complete makeover, light, fresh, plenty of space, modern. The bed is super-comfortable and the staff are so welcoming and friendly. I dined at one of the restaurants and I could easily have been in a very good European restaurant, the service was great and very friendly. I need a good desk space and storage and the rooms have plenty of it. Power points in abundance, including different types for those of us who aren't European. The bathroom was suitable for one person at a time, water pressure wasn't great, in fact, terrible, but that is my only criticism. Over the past 2 years I have struggled with hotels in Tunis, all very sub-standard in the price bracket I want to pay ( c USD 80-120 ), but I have re-discovered Golden TulipEl Mechtel and will now call this home for the foreseeable future, whenever I am in Tunis. Well done folks.

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !