Zhongxin Hotel

Very bad. The hotel cleaning staff touched my personal belongings and refused to admit that it was normal behavior! A very unsatisfactory hotel experience!

I left the hotel at 11:30 on the 20th for an appointment. After watching the concert at around 1:00 on the 21st, I returned to the hotel and found that the door was ajar and not closed. On the afternoon of the 21st, I found that the cash in my bag was missing. 200 asked the hotel if anyone had entered the room. It was suggested to call the police and then check the surveillance. I agreed. The police called the surveillance and found that from 11:30 to 1:57, only the cleaning staff entered the room after 12:00 and asked the cleaning staff. She said she did not take any. I think this is very reasonable. Both parties disagreed and there was nothing in the room. Monitoring, so I can only say that I will take care of my valuables in the future. That ends here. However, no one entered between the time the cleaning staff entered and when we came back, but the room door was not closed, so the cleaning staff did not close the door. During the concert, the front desk called and did not receive this clue. I provided it to the police. The police also asked the male front desk and said The patrol found that the door was open and wanted to remind us, so this was corroborated. The male front desk officer said that he did not have enough authority and reported it to the manager the next day. As a result, he asked me the next day and said, are you sure the door is open? I said no. I was sure that the police had a record of law enforcement because of his attitude. The next day we returned to Hohhot and went to the police station. The police proved it and coordinated with the unrelated female front desk to apologize and compensate 200 yuan for safety management. I actually just want an attitude. I made it very clear to the police on the night of the 21st. They gave me a good answer in the morning and apologized. Then I left in the afternoon. As a result, the man at the front desk said in the morning (there is a recording but there is no need to send it). In the afternoon I changed my ticket and went to the police station. I must have this attitude. Thank you. The female front desk sister even came forward to apologize. There is no need to apologize. Thank you. If the service was like this from the beginning, these things would not happen.

Very poor service attitude

The male bartender at the front desk seemed like ****. My colleagues and friends had to register to enter the hotel. I was really annoyed. It was annoying to stay here. The service was terrible. He didn't understand anything and spoke very rudely. It seemed like I owed him money. I will never stay at his place again. This is the first time I heard that colleagues and friends had to register when they came to sit for a while. **

Elegant environment and considerate service

Good breakfast and good location