Hotels near The heart on the beach in Tulum

The rooms are very nice and clean, nothing to complain about the accommodation aspect, it was perfect. The downsides concern: the accessibility of the hotel if you do not have a rental vehicle, the non-existent friendliness of the staff (small exception for one of the receptionists only), restaurant and bar closed, only 1 maintained swimming pool out of the 3 ...

We had an overall wonderful experience for our 7 days spent at Hotelito Azul! We went with another couple and each stayed in the Oceanfront Suites (we were above them, they were ground level). The rooms were clean and spacious. Somewhat limited storage for clothes but we made the best of the shelving/hanging unit provided. The shower is a dream. The maid service cleaned our room daily and did a wonderful job! We loved the treats left on our pillows each day. AC was yours to control. One challenge we faced that would have a simple fix was the lack of rugs in the room. You’re walking through sand to get to your room and yes, there’s a bucket of water to rinse before entering however we were desperate for a small outdoor rug or just something at either the sides or foot of the bed to brush off sand before getting in bed. Interestingly, our friends downstairs had an awesome runner at the foot of their bed so maybe just consistency with that would make a huge difference! You wake to a cute basket with coffee each morning and they will refill your drinking water as much as you need it in the room. We can’t say enough good things about the staff. You communicate to them through What’sApp which offered quick responses to any questions or concerns or when ordering food/drink. Larissa, the concierge was WONDERFUL. She welcomed us every day and made us feel right at home and taken care of during our stay. She helped fill out trip with wonderful experiences whether it be tours, great local spots for food/drink or logistics. We rented scooters from the hotel the majority of our vacation days and it was well worth it. We did find the prices just across the street were cheaper however we liked the convenience of renting through the hotel. The food and drink at the hotel is all delicious, although we quickly learned that eating and drinking on the beach does get expensive, so we chose wisely when/how much we ate at the hotel. This just comes with the location. The physical location of the hotel is ideal because it isn’t too far down into the beach strip, which traffic became pretty bad the further you drove in. The aesthetic and details of the hotel are perfect for making you feel like you’re living in a whimsical jungle. FYI to all looking to stay on the beach in Tulum, during April-November or so, Tulum gets a massive amount of seaweed that makes it nearly impossible to swim in the ocean. The hotels, including Hotelito Azul, do their best to remove as much seaweed from the beach as possible, but man, is it an uphill battle. This limited our ability to sit out on the beach unfortunately, because the only relief from the heat was the outdoor shower. Which, again, is lovely, but not the ocean. Luckily, Tulum has so many other wonderful things to do that we did not feel this impacted our trip in any significant way. Those that travel during the better months have a lovely beachfront area to look forward to at Hotelito Azul. All in all, we loved our stay at this hotel and look forward to returning in the future! Thank you all!

We stayed 6 days at Alaya for a yoga retreat (Bliss Camp Retreats) and the entire experience was amazing. The entire property is breath taking and the sun rises are not to be missed. The location is great, many shops and restaurants nearby. Though we did not need to go to any other restaurant because every meal and drink we had at Alaya was delicious. Carla and David at the front desk were always there to fulfill any request, arrange transportation, and answer any questions we had. They arranged for our massages...which were amazing...which we were able to do on our ocean front balcony. Our room was always clean and they even turn on your AC at turn down. Edwin was ALWAYS around to tend to our group. He was there in the morning for coffee and there at night helping the staff with Dinner. Santos and Filiberto on the beach remembered our drinks after the second day and worked tirelessly serving and setting up umbrellas and beds for everyone. They kept the beach and the grounds clean and beautiful. Ismael and Fernando also worked so hard serving and taking care of everyone. The staff and service was second to none. I wish I knew more of the names of the people behind the scenes because they all deserve credit for the total experience we had at Alaya. I cannot recommend Alaya enough.

這酒店說實話如果沒有那麼喜歡原生態，這酒店比隔壁的Azulik好

This has to be the worst experience I have had the displeasure of experiencing. Please read carefully before yoh decide to book this hotel. Upon checking in (1/11/23) you are asked to leave a deposit for incidentals. We booked 2 rooms so 2 deposits. At first when you enter, the room is clean and welcoming but it simply doesn't function. The remote control had the room number taped to it, the back of the remote that covers the battery kept falling off and there was evidence that a piece of tape was used to hold the back in place. Inside the room there was no furniture to place your folded clothes. Only hangers. We woke up the next morning wanting to iron our blouses to hang them only to realize that there was no iron or ironing board in any of the rooms, as a matter of fact we were told that we would have to go downstairs and request an iron and board at the front desk. There were no phones, radios, clocks anything that resembled some form of functionality. So to get the iron we had to walk downstairs since no phones to call to request one. Next to the hotel was a private home and on the property were 2 dogs who would constantly bark. Directly across from the hotel is a construction site so you had to contend with that noise as well. The worst part of our short stay (3nights) is upon checking out at 4am, you are told that someone would check your room before releasing the hold on your card. A man at the front desk went through the dirty towels and came downstairs and said there was a stain on the towel. A stain on towels that were not white or 'hotel worthy' to begin with. He had a picture of what he calls a stain and said they would charge us $17US for the stain on the towel. We were flabbergasted. Aren't towels suppose to get dirty. We told the gentleman that that is something that will come out after the towels are washed. He still charged us $17US for the stain. We will never stay at this hotel again and I implore you please avoid this hotel. This is not a boutique hotel but a cheap motel lacking basic amenities and then rips guests off after searching your dirty linens. My job affords me the luxury of travel and in all the 20yrs of stays in numerous hotels, boutique and all out resorts this is definitely the first time we heard such nonsense. No furniture was damaged, items broken but instead they charged us for a dirty brownish color towel. Definitely poor taste. Also avoid the breakfast nothing to spend $10US on but definitely visit Aldo's at the corner for some ice cream. A VERY DISAPPOINTING STAY.

We stayed 4 nights and had a great stay. The rooms and especially the pool look exactly like the pictures and are stunning. Our stay was quiet in terms of other guests as the hotel is not 100% up and running yet (no in-house restaurant and gym but were offered to use the facilities of the neighboring hotel) which we loved as we had the huge pool all to ourselves :-). You should be aware that the area around the hotel (Aldea Zama) is separated from the ”center” by an area that you should not walk through at night - so you have to rely on (expensive) cabs or a car to get around at night - not the responsibility of the hotel, but an issue of many areas in Tulum to be aware of!

With a stay at Hotel CARPE DIEM Tulum by Nah Hotels, you'll be centrally located in Tulum, within a 5-minute drive of Tulum National Park and Gran Cenote. This hotel is 2.2 mi (3.5 km) from Tulum Mayan Ruins and 3.7 mi (6 km) from Tulum Beach.Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and barbecue grills.The front desk is staffed during limited hours. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 16 air-conditioned rooms featuring heated floors and flat-screen televisions. Your bed comes with down comforters and premium bedding, and all rooms are furnished with queen sofa beds. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.

Super sad about this experience, we choose this hotel accordong to the reviews but during our stay we totally don’t get why people recommend this hotel. The staff probably doesn’t know what hospitality means. Our room was dirty when we arrived, the pool is full of leaves all the time, the bed is very uncomfortable and the pillows - it feels like they are full of clothes, like jeans or jackets - not any of pillow material :) :) :) The first night there was a party near the hotel and the music was extremely loud, so we couldn’t sleep, next morning at the front desk they said “what music? There is no music, we didn’t hear it”. We left tips for the houskeeper for celaning, but when we got back to the hotel - the tips were taken, and the trash bin was left full, the sink was dirty and our wet towells were taken from the floor and put back on the shelf :) :) i know it, because I used it before I left, it was wet in the same place and taken from the floor (front desk told us to leave them on the floor if we want to get our towells changed) :) day after - we left our hotel at 8:30, get back - 3:30 no evidence that houskeeping was in our room. Ow, and I didn’t hear “sorry for that” once, front desk manager seems polite but doesn’t help with anything. If you want a pool towel you can only get one a day, and some of them are ripped and discoloured :) So this hotel is totally not worth the price or the reviews that it has. I stayed in Tulum for the same price in another hotel and got amazing experience. So be aware before spending your money ! :)

Our wife and I have now stayed at KASA Hotel K'uyen TWICE within a calendar year! Truly an amazing choice for adult-only private suite-style rooms. Lots of room options to choose from. The inner courtyard is beautiful and quiet. Breakfast downstairs is delicious and the restaurant on the rooftop offers fantastic evening/night views. Also delicious and very convenient if you just want to stay in a night. Location is perfectly placed between downtown Tulum and the beach zone. I recommend getting a moped/scooter as it is the best way to get around locally. Otherwise you need a taxi (expensive) or find the cheaper public collectivos to get around. The hotel does have a few normal bikes to rent but be prepared for a 20ish minute ride to downtown or the beach zone. Tons of restaurants, markets, and stores in walking distance in the new Aldea Zama district (lot of continuing construction - can't wait to see it in a few years). We will definitely be back again!! Shout out to the front desk (Guillermo is amazing) to help you with planning needs and all the waiting/housekeeping staff (thanks Salvadore) are super nice. Very safe, walkable, and with tons of options around you. Can't beat the price so book now!