Eterna Tulum

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1 room, 2 adults, 0 children

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Eterna Tulum

Name: Eterna Tulum
Address: C. Cobá 44-001, La Veleta, Tulum, Quintana Roo 77760, Mexico, C. Cobá 44-001, La Veleta, Tulum, 77760, Mexico
Price range: From NZD 65
Rating: 3.8

C. Cobá 44-001, La Veleta, Tulum, Quintana Roo 77760, Mexico

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Highlights

Airport drop-off available

Comfy rooms

Lots to do

Free parking

Amenities

Outdoor swimming pool

Beach Bar

Surfing

ParkingFree

Priority airport pick-up

Luggage StorageFree

Bar

Café

All amenities

Property Description

7.6/10

Good

I enjoyed my stay here, receptionist were super nice and friendly

All 29 reviews

Surroundings

Airport: Tulum International Airport

(38.7 km)

Landmarks: YEMAYA Massage Tulum

(220m)

Landmarks: Atelier Ivanna Fredes

(230m)

Landmarks: Jimmy the Cat / Jimmy el gato

(370m)

Landmarks: Fungi studio

(580m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Room

1 Queen bed

38.3m² | Floor: 1-2,4

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Bedroom 1:1 King bed

67.4m² | Floor: 3

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Microwave

Room Details

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Guest Reviews

7.6/10

Good

29 reviews

Cleanliness7.6
Amenities7.6
Location7.6
Service7.6

Average for similar properties in Tulum

Most Mentioned

Review summary

Room Facilities: Rooms were described as spacious, modern, aesthetically pleasing, and well-equipped with comfortable beds, clean linens, and thoughtful design elements. Some guests appreciated the private terraces, hammocks, and rooftop pools with scenic views.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

December 9, 2024

I enjoyed my stay here, receptionist were super nice and friendly

M‍i‍c‍h‍a‍e‍l‍e

March 11, 2025

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

S‍h‍a‍n‍d‍o‍n

April 28, 2024

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

k‍a‍t‍e‍l‍y‍n

April 23, 2024

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

M‍a‍r‍i‍a‍ ‍L

March 24, 2024

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

February 29, 2024

The team for sure, Carlos, Marta and Michelle were very friendly, welcoming and helpful! The hotel itself, new and very cosy and beautiful. The room, very cosy, plenty of space and the bed very comfy. High speed wifi Wich was very important for me. For the breakfast, they work with Reciproco cafe, where they make the most amazing vegetarian food. Canek, a coffee lover, can make you the coffee you like, he is full of knowledge. I enjoyed my stay there and I highly recommend it.

G‍U‍I‍L‍L‍E‍R‍M‍O

July 23, 2024

Excellent hotel, everything very good, I totally recommend it

E‍m‍i‍l‍y

February 18, 2024

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: Before 12:00

Front desk hours: [Mon-Sun]07:00–23:00

The property will provide check-in details after booking

To check-in, contact the property by phone.At the same time, please provide proof of identification, your check-in time

Child policies

Children are not permitted to stay at this property

Cots and Extra Beds

For all room types, cots and extra beds cannot be added.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of US$100.00 (approx. NZD 174.72) is charged.

Deposit Payment MethodsThis property accepts credit cards

Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets

Pets are not allowed

Service animals

Service animals are allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Cash

Property Description

Opened: 2021
Number of Rooms: 9

Phone:+52-9844522082

Email:recepcion@eternatulum.mx

Located in Tulum (La Veleta), Eterna Tulum is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 3.9 mi (6.2 km) from Tulum Beach and 12 mi (19.3 km) from Xel-Há Park.

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily.

Frequently Asked Questions

What are the check-in and check-out times at Eterna Tulum?

Check-in at Eterna Tulum is from 15:00 and check-out is by 12:00.

Does Eterna Tulum have a swimming pool?

Yes, Eterna Tulum has a pool.

Are pets allowed at Eterna Tulum?

No, pets are not allowed at Eterna Tulum.

Does Eterna Tulum provide breakfast?

No, Eterna Tulum does not include breakfast. You can find nearby restaurants and cafés that serve breakfast.

How much does it cost to stay at Eterna Tulum?

Prices at Eterna Tulum may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Eterna Tulum?

The nearest airport is Tulum International Airport, just about 34 mins from hotel by car (38.7 km) away.

What is the cancellation policy for Eterna Tulum?

The cancellation policy for Eterna Tulum depends on the room type and booking terms.

About This Property

Nearest Airport	Tulum International Airport
Distance to Airport	38.73KM
Average Price From	NZD248
Hotel Star Rating	3