Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions.
Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.Show More
We Price Match
Highlights
Free parking
Pets welcome
Lots to do
Amenities
Outdoor swimming pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
Spa
Massage Room
Fitness Room
All Amenities
Property Description
Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions.
Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.
Show More
4.3/5
Very Good
Loved the Jewel of Cancun!!!
All 90 Reviews
Surroundings
Airport: Tulum International Airport
(65.3 km)
Landmarks: Aktun Chen
(450m)
Landmarks: Playa Coba
(590m)
Landmarks: Playa Chemuyil
(720m)
View on Map
Rooms
Guest Reviews
Services & Amenities
Policies
11
Ceiba Ocean View Suite King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
11
Ceiba Partial Ocean View Guestroom King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5
Ceiba Family Suite-2 Bedrooms-1Kg Bd-2Dbls
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Phone amplifier
Room Details
Check Availability
12
Ceiba Room With Partial Ocean View And 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
13
Ceiba Ocean View with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
4
Mobility Accessible King Room with Roll in Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Doorbell and phone alerts
Room Details
Check Availability
11
Ceiba Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
16
1 Bedroom Presidential Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
16
Ceiba Tropical View Suite with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
16
1 Bedroom Governors Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5
Partial Ocean View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
7
Partial Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
5
Ocean View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
6
Ocean View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
5
Tropical View Guestroom with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
9
Tropical View Guestroom with 2 Queen Beds
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
Hide Room Types
Guest Reviews
4.3/5
Very Good
90 reviews
Verified Reviews
Cleanliness4.3
Amenities4.3
Location4.3
Service4.3
Average for similar properties in Tulum
Most Mentioned
Lucy
January 4, 2024
Bad experience, all they do is rip you off charging double for everything and constantly asking for tips. Yuck! No wonder people call them dirty Mexicans! Order cans for us and they charge us double then when I ask for help they don’t help and say that’s what he is charging when I was given a price at check out! Don’t stay here it’s not worth the money you can’t get anywhere so to eat you have to spend $100 us to get anywhere for food but then if you want to eat in the hotel it’s like your paying $1000 for a decent dinner I can not justify! What a bad hotel experience
Isabelle
May 9, 2023
Loved the Jewel of Cancun!!!
T_D
December 10, 2023
Incredible place, sophisticated architecture and exceptional service! We went with God's children and had a very pleasant time, they loved it! The only downside is the extra costs for food and drinks, which are quite high!
Original TextTranslation provided by Google
HuJianhujian
September 24, 2023
A new hotel has opened, with hardware and software of seven-star standards!
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Exclusive Beach Area
Diving
Snorkeling
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Car Rental
Bar
Billiards Room
Restaurant
Café
Meeting Room
Additional charge
Multi-Function Room
Business Center
Children's Pool
Children's Playground
Kids' Club
Babysitting Services
Additional charge
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Maratea
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Free
Transportation
Car Rental
Front Desk Services
Currency Exchange
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Concierge Service
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
Spanish
Food & Drink
Café
Bar
Room Service
Health & Wellness
Billiards Room
Fitness Room
Massage Room
Sauna
Spa
Additional charge
Diving
Snorkeling
Beauty and Makeup
Body Care
Yoga Session
Personal Trainer
Kayaking
Off-site
Activities
Exclusive Beach Area
Game Room
Beach Umbrella
Eco Tours
Off-site
Public Areas
ATM
Elevator
No Smoking in Public Areas
Cleaning Services
Laundry Service (On-Site)
Dry Cleaning
Ironing Service
Additional charge
Clothes Steamer
Facilities for Children
Children's Playground
Babysitting Services
Additional charge
Kids' Club
Children's Meals Available
Children's Pool
Business Services
Meeting Room
Additional charge
Business Center
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Braille Signage
Handrails in Stairways
Wheelchairs Available On-Site
Safety & Security
First-Aid Kit
Fire Extinguisher
Smoke Detector
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeAmerican, Continental
StyleBuffet
Age
Fee
Adult
Buffet:MXN$919 (approx. NZD 78.87) per person
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Fee: Contact the property for details
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Cash
Property Description
Opened: 2021
Number of Rooms: 310
Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions.
Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.
Frequently Asked Questions
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
The check-in time at Conrad Tulum Riviera Maya is 15:00 and the check-out time is 12:00.
Does Conrad Tulum Riviera Maya have a swimming pool?
Yes, Conrad Tulum Riviera Maya has a pool.
Are pets allowed at Conrad Tulum Riviera Maya?
Yes, Conrad Tulum Riviera Maya is a pet-friendly hotel, but it is best to call ahead to confirm.
Does Conrad Tulum Riviera Maya provide breakfast?
Yes, guests at Conrad Tulum Riviera Maya can enjoy breakfast during their stay. Breakfast option(s): American, Continental.
How much does it cost to stay at Conrad Tulum Riviera Maya?
Prices at Conrad Tulum Riviera Maya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
Which airport is closest to Conrad Tulum Riviera Maya?
Tulum International Airport is the closest airport to Conrad Tulum Riviera Maya, and it is about 1 hour 5 mins from hotel by car (65.3 km).
What is the cancellation policy for Conrad Tulum Riviera Maya?
The cancellation policy for Conrad Tulum Riviera Maya varies depending on the type of room and booking conditions.