Akumal Bay Beach & Wellness Resort

Location is very good, right by the sea. Staff very friendly. Food was nothing special. Rooms are a bit outdated.

Loved the oceanfront junior suite. Amazing view !

Love it! the staff are so friendly! oh so nice. Cleanest washrooms ever. Whatever problem you have or requests, the reception will find a way to help you. Will definitely come back. Already miss the place! definitely a gem!

My kids love Karla in the Kid's Club. I love how friendly everyone is and the renovated room we got in building 3. The sargassum is a problem right now, and there are some renovations causing some noise at the main pool. Also, the gym is currently closed for renovations as well, but the hotel still has the best snorkeling right off the beach that I've seen.

Resort was very average. I chose it because the rating was 9 and it was pitched as a 4-star resort. Not sure how it got either. It's a 3-star at best. I will say it has 2 things going for it: every room has an ocean view; and the staff is generally very nice (albeit incompetent). Buildings 3 & 4, rooms are updated, but still not luxury. Very minimal in terms of amenities. (We used the provided bath salts the first night in the hot tub and they were not restocked by housekeeping, like body wash, lotion and shampoo. No one knew how to get that restocked.) Other building's room are smelly (damp moldy smell) and run-down. The main pool's water has a strange order and is not clean. Food was consistently bad. Very basic for the price paid – cheap and repetitive. Same thing every day on buffet. I typically eat vegan but here that was impossible. I had planned to eat vegetarian, but even that was challenging. Others on the trip had meat, but said it was poor quality, tough. One exception was the pumpkin enchiladas at Alux - those were fantastic. The drinks were the cheapest possible brand. And still diluted. We were told there was branded alcohol like Baileys, Grey Goose, etc. – I even double-checked this before booking -- but nope. In general, when you ask for something, you get passed off to someone else that just runs you in circles. Very frustrating. We asked for a candle once, they said they didn't have one...but every table in restaurants had them. Would not go back.