Where to start. The $400 round trip car service just to get here is a good place. First, the price changed when we arrived from what they had emailed -- and on the hour journey we had no water, cervesas, snacks or conversation with the driver of the 15 year old Suburban. Since the rooms are so "rustic" the rain covered our cement floors making it dangerous to walk to the bathroom -- where you can't flush the toilet paper, it has to be thrown in the garbage can (yeah, let that s(t)ink in). In new communities, we typically use the concierge to navigate the pitfalls, buyer beware. Not only do they not present ideas on how to enjoy their town, they are not looking out for you. We asked for a cab to go into a restaurant .9 miles down the street -- he secured a cab (which are everywhere) for 2,500 pesos or $156 USD! In his defense, it was a round trip fare (lol). After getting fired up (which kills any joy you're looking/hoping for) he found one for 2000 pesos -- I walk out to the cab and got us to the restaurant for 300 each way, which equals $38 -- but still. Other highlights -- my daughters woke up to a couple of cockroaches, there's nowhere to sit comfortably in the rooms and clearing the seaweed from the white sands beach makes you feel like you're on a dude ranch (working for your breakfast). Lastly, Tulum is EXPENSIVE! We don't come on vacations to save money but everything here is wildly expensive -- for the 4 of us it's about $1000 USD a day to eat. Again, spending money is part of the drill but you are stuck and they know it. The reviews that say slightly more expensive are false -- we travel (to Mexico) quite a bit and this place by far the priciest I've ever encountered (and I go to Las Vegas annually). The upside -- it's safe. I mean, why would the kill the golden goose.