Papaya Playa Project A Member of Design Hotels
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1 room, 2 adults, 0 children
All properties in Tulum
Papaya Playa Project A Member of Design Hotels
Carr. Tulum-Boca Paila Km 4.5, Tulum Beach, Zona Costera, Tulum, Quintana Roo 77780, Mexico
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Highlights
Ideal location
Delicious breakfast
Lots to do
Free parkingAmenities
Sunbathing Area
Outdoor swimming pool
Exclusive Beach Area
Beach Volleyball
Surfing
Hiking
Spa
Massage Room
All amenities
Property Description
With a stay at Papaya Playa Project, Tulum, a Member of Design Hotels in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum National Park and Tulum Beach. This beach hotel is 4.2 mi (6.7 km) from Tulum Mayan Ruins and 1.9 mi (3 km) from Playa Paraiso.
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7.6/10
Cleanliness7.6
Amenities7.6
Location7.6
Service7.6
All 65 reviews
Surroundings
Airport: Tulum International Airport
(45.0 km)
Landmarks: AZULIK Wellness
(250m)
Landmarks: Public Beach Access
(440m)
Landmarks: Zona Hotelera Tulum
(500m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
Room (Casa Coco)
5 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
13
Room (Casa Palma)
4 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
7
Room (Casa Palapa)
5 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
4
Loft, Private Pool, Ocean View
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
Palapa Casa
Bedroom 1:4 King bed and 1 Double bed
Has window
Non-smoking
Check Availability
8
Room (Casa Arena)
Bedroom 1:4 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
8
Room, Private Pool (Casita Jungle, Ground Pool)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
2
Room, Private Pool (Casita Jungle, Rooftop Pool)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
4
Room, Private Pool, Ocean View (Casita, Rooftop Pool)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
8
Room, Private Pool, Ocean View (Casita, Ground Pool)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
6
Room, Ocean View (Casita)
1 King bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
7
Room (Casa Viento)
4 King bed and 1 Double bed
Non-smoking
Air conditioning
Private bathroom
Electric fan
Towels
Check Availability
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Guest Reviews
7.6/10
Good
65 reviews
Verified Reviews- Cleanliness7.6
- Amenities7.6
- Location7.6
- Service7.6
Average for similar properties in Tulum
Keisha
August 12, 2025
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible.
Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious.
The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Leonardo
June 23, 2025
Bad experience
Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation.
Worst than that, they ignored all of our messages and contacts.
Too bad, because that turned our stay a terrible Mess! Would never recomend or come back.
It is not sorry all the money that we spent!.
Josel
April 27, 2025
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
David
February 8, 2025
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Ernesto
June 1, 2025
Too expensive and poor conditions, the spa , the restaurant
Henry
May 24, 2025
Everything was good and beautiful in this place i love it
Anna
November 19, 2024
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Alexandra
October 16, 2024
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Kamyar
August 19, 2024
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Services & Amenities
Most popular business facilities
Sunbathing Area
Outdoor swimming pool
Exclusive Beach Area
Beach Volleyball
Surfing
Off-site
Hiking
Spa
Additional charge
Massage Room
Private parking
Free
24-Hour Front Desk
Luggage Storage
Bar
Nightclub
Restaurant
Car Rental
Currency Exchange
Meeting Room
Additional charge
Multi-Function Room
Children's Playground
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Exclusive Beach Area
Spa
Bar
Restaurant
Children's Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Car Rental
Shuttle Bus Service
Additional charge
Business services
Multi-Function Room
Meeting Room
Additional charge
Fax/Copying Service
Wedding Service
Front desk services
24-Hour Front Desk
Express Check-In and Check-Out
Concierge Service
Front Desk Safe
Luggage Storage
Currency Exchange
Tour/Ticket Service
Languages spoken
English
French
Italian
Spanish
German
Food & drink
Bar
Room Service
Public areas
No Smoking in Public Areas
Garden
Shared Kitchen
Health & wellness
Spa
Additional charge
Massage Room
Sunbathing Area
Kayaking
Off-site
Surfing
Off-site
Beach Volleyball
Hiking
Yoga Session
Activities
Exclusive Beach Area
Public Beach
Eco Tours
Off-site
Beach Umbrella
Nightclub
Cleaning services
Clothes Dryer
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Ironing Service
Additional charge
Facilities for children
Children's Playground
Safety & security
First-Aid Kit
CCTV In Public Areas
Fire Extinguisher
Security Personnel
First Aid Services
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
The property will provide check-in details after booking
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Number of Rooms: 57
Phone:+52-9848711160
With a stay at Papaya Playa Project, Tulum, a Member of Design Hotels in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum National Park and Tulum Beach. This beach hotel is 4.2 mi (6.7 km) from Tulum Mayan Ruins and 1.9 mi (3 km) from Playa Paraiso.
Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. A complimentary local cuisine breakfast is served daily from 7:00 AM to noon.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 87 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. A complimentary local cuisine breakfast is served daily from 7:00 AM to noon.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 87 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Frequently Asked Questions
What are the check-in and check-out times at Papaya Playa Project A Member of Design Hotels?
Check-in at Papaya Playa Project A Member of Design Hotels is from 15:00 and check-out is by 12:00.What are the check-in and check-out times at Papaya Playa Project A Member of Design Hotels?
What amenities and services does Papaya Playa Project A Member of Design Hotels have?
Papaya Playa Project A Member of Design Hotels has the following amenities and services: Shuttle Bus Service.What amenities and services does Papaya Playa Project A Member of Design Hotels have?
Does Papaya Playa Project A Member of Design Hotels have a swimming pool?
Yes, Papaya Playa Project A Member of Design Hotels has a pool.Does Papaya Playa Project A Member of Design Hotels have a swimming pool?
Are pets allowed at Papaya Playa Project A Member of Design Hotels?
No, pets are not allowed at Papaya Playa Project A Member of Design Hotels.Are pets allowed at Papaya Playa Project A Member of Design Hotels?
How much does it cost to stay at Papaya Playa Project A Member of Design Hotels?
Prices at Papaya Playa Project A Member of Design Hotels may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Papaya Playa Project A Member of Design Hotels?
Which airport is closest to Papaya Playa Project A Member of Design Hotels?
The nearest airport is Tulum International Airport, just about 50 mins from hotel by car (45.0 km) away.Which airport is closest to Papaya Playa Project A Member of Design Hotels?
What is the cancellation policy for Papaya Playa Project A Member of Design Hotels?
The cancellation policy for Papaya Playa Project A Member of Design Hotels depends on the room type and booking terms.What is the cancellation policy for Papaya Playa Project A Member of Design Hotels?
About This Property
| Nearest Airport | Tulum International Airport |
|---|---|
| Distance to Airport | 44.97KM |
| Average Price From | KRW4971848 |
| Hotel Star Rating | 4 |