Destination/Hotel Name

Kore Tulum Retreat and Spa Resort - Adults Only

Tulum

Check-in

1 night

Check-out

Rooms and Guests

1 room, 2 adults, 0 children

All Properties in Tulum

Kore Tulum Retreat and Spa Resort - Adults Only

Carretera Tulum-Boca Paila Km. 3.8 Lote 48 Admo, México 180D, Playa, Tulum, Quintana Roo 77780, Mexico

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Amenities

Golf Course

Sunbathing Area

Snorkeling

Surfing

Hot Spring

Sauna

Spa

Massage Room

All Amenities

Property Description

3.6/5

Cleanliness3.5

Amenities3.5

Location3.7

Service3.6

All 104 Reviews

Surroundings

Airport: Tulum International Airport

(47.3 km)

Landmarks: Zona Hotelera Tulum

(130m)

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Rooms

Guest Reviews

Services & Amenities

Policies

Guest Reviews

3.6/5

104 reviews

Verified Reviews

Cleanliness3.5
Amenities3.5
Location3.7
Service3.6

Average for similar properties in Tulum

Most Mentioned

AI Summary

The location is convenient, being close to Tulum's attractions and offering great sea views. The rooms are spacious, clean, and comfortable, but it takes about an hour and forty minutes to reach the airport.

D‍a‍n‍d

January 16, 2024

I started out in my younger days staying at 3 star hotels working myself up to 5 star hotels these days. On this recent weekend trip i held back on my post xmas spending and got a great deal at Kore so I took a chance on it despite all the negative reviews. I think the 1 out 5 star ratings are ridiculously unfair. Rooms were big, clean, and comfy. Location was decent and had great views of the sea. I only had breakfast as I like to get out and explore, so I couldn't tell you much about the quality of food. The waiters were good, as soon as I sat down, my coffee was poured. After they recognized I tip, I never had to wait in line to get my omelets...lol. best part was the service from the front desk concierge (the Mexican soap opera looking guy) Victor. Dude was always so nice and helpful. Upon checkout, I had a late flight out, he knew that I love bike riding, so he let me keep my bracelet to have access until my shuttle arrived. I did not experience most of the issues on these reviews. English speaking staff was a challenge, but i found that was an issue everwhere I was in Tulum. Overall, if you were to go by the strict AAA guidelines, this hotel would probably recieve a 3-3.5 rating and closer to a 4 by the generous booking sites. This was no Hyatt, but a good value. Dont let those 1 star ratings discourage you. My rating does not include the quality of food...

H‍a‍y‍l‍e‍y‍ ‍M‍i‍x

December 12, 2023

Let’s see/ the place looked beautiful online but it was DEAD. Service is slow and non chalant and they care way more about trying to upgrade you than accommodate you. I did enjoy the free bicycle but it ended at 6 pm. It’s a $40 USD cab ride each way to go catch dinner on the hotel zone with others. The room at a hot tub that only ran cold and takes 40 min to fill. The tv remote would not switch to English The ac stopped working at 3 am They only left 2 bottles of water for whole stay in Mexico where you can’t tap. The room fan didn’t work The water pressure was super low. The water turned off from 4-7 am as in no plumbing ! Oh and I paid for a $75 USD dinner and then proceeded to get extreme food poisoning from it. The phone to call the front desk was not answered till 7 am. They told me it was probably from a mosquito” and that they could only extend my checkout 1 hour without charging me another $100. I was so sick I couldn’t leave the room. No one came to help w bags. When i did leave at 1 pm the lady was like “you’re my very last checkout” as if it was my fault I got food poisoning at their resort. The taxi to get to hard rock riviera maya was $108 USD… all around … not a good stay even if the property looks pretty.

S‍o‍n‍g‍x‍i‍a‍n‍g‍r‍u‍i‍r‍u‍i

October 26, 2023

I have stayed in so many all-inclusive hotels, and this one is one of the most rubbish. There is only one restaurant and no beach. Very very bad attitude! We were assigned a house without hot water, and communication with the front desk was fruitless. We had to ask Ctrip to help communicate. It took 3 hours to change us to another one... Really invincible garbage, the Chinese people avoid lightning!

Original TextTranslation provided by Google

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: After 15:00

Check-out: Before 12:00

Front desk hours: 24/7

Child Policies

Children are not permitted to stay in this room type.

Cots and Extra Beds

For all room types, cots and extra beds cannot be added.

Breakfast

StyleA la carte

Age	Fee
Adult	Contact hotel

Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of MXN$4,082.54 (approx. €190.06) is charged.

Pets

Pets are not allowed

Service Animals

Service animals are not allowed

Age Requirements

The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

Opened: 2008
Renovated: 2019
Number of Rooms: 94

Located in Tulum (Zona Hotelera), Kore Tulum Retreat and Spa Resort - Adults Only is a 3-minute walk from Tulum National Park and 14 minutes by foot from Las Palmas Public Beach. This luxury resort is 1.3 mi (2 km) from Playa Paraiso and 3.8 mi (6.2 km) from Tulum Mayan Ruins.

Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 spa tubs, a sauna, and a fitness center. This Mediterranean resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Nirvana Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7 AM to 11 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Make yourself at home in one of the 94 air-conditioned rooms featuring indoor private spa tubs and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.