Biwa Tulum

Select date

1 night

1 room, 2 adults, 0 children

All properties in Tulum

Biwa Tulum

Name: Biwa Tulum
Address: Avenida Satélite Norte, Centro, Tulum, Quintana Roo 77780, Mexico, Avenida Satélite Norte, Centro, Tulum, 77780, Mexico
Price range: Unbeatable daily deals - quickly find great rates for your ideal stay. And if it's cheaper elsewhere, we'll refund the difference.
Rating: 4.4

Avenida Satélite Norte, Centro, Tulum, Quintana Roo 77780, Mexico

Show on map

We Price Match

Highlights

Ideal location

Free parking

Delicious breakfast

Lots to do

Amenities

Outdoor swimming pool

Massage Room

Fitness Room

Private parkingFree

Luggage Storage

Billiards Room

Restaurant

Car Rental

All amenities

Property Description

8.9/10

Very Good

Cleanliness8.9

Amenities8.9

Location8.9

Service8.9

All 38 reviews

Surroundings

Airport: Tulum International Airport

(41.1 km)

Landmarks: TULUMINART - Gallery and Supply

(360m)

Landmarks: Koox Diving | Scuba Diving Center Tulum

(370m)

Landmarks: Tulum Social Pubcrawl

(380m)

Landmarks: Infinity 2 Diving

(400m)

View on map

Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite, 2 Bedrooms, City View

Bedroom 1:1 Queen bed and 2 Single bed

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Minibar

Room Details

Check Availability

Double Room With Balcony

1 King bed

Has window

Non-smoking

Air conditioning

Private bathroom

Electric fan

Room Details

Check Availability

Standard Double Room, 1 King Bed, City View

Bedroom 1:1 King bed

Non-smoking

Air conditioning

Private bathroom

Minibar

Room Details

Check Availability

Twin Room

2 Single bed

Has window

Non-smoking

Air conditioning

Private bathroom

Electric fan

Room Details

Check Availability

Junior Suite With Balcony

Bedroom 1:2 Single bed ● Bedroom 2:1 Queen bed

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Room Details

Check Availability

Deluxe Twin Room, Multiple Beds, Accessible, City View

Bedroom 1:2 Single bed

Non-smoking

Air conditioning

Private bathroom

Minibar

Room Details

Check Availability

Hide Room Types

Guest Reviews

8.9/10

Very Good

38 reviews

Cleanliness8.9
Amenities8.9
Location8.9
Service8.9

Average for similar properties in Tulum

Most Mentioned

Review summary

Dining: Guests enjoy the dining options available at the hotel, particularly the breakfast and lunch served at Don Tomas café. The food is described as delicious and abundant, contributing to a pleasant dining experience during the stay.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

April 27, 2025

We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel is a few km from the beach and local in taxis are very expensive. We used the collectivo (local bus) which was cheap and reliable to get around. I would recommend Biwa to families looking for a base in Tulum.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

March 8, 2025

This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****

M‍a‍r‍g‍u‍e‍r‍i‍t‍e

February 4, 2025

Great place to stay in Tulum Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again

D‍a‍v‍i‍d

February 18, 2025

Great deal Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!

F‍l‍y‍e‍r‍5‍6‍2‍1‍9‍9‍2‍1‍0‍2‍8

January 13, 2025

Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.

O‍s‍c‍a‍r

January 16, 2025

The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

May 9, 2024

The worst experience that I have ever had with a hotel. Avoid this place unless you want to lose your money. I had initially booked a 2 week stay in early 2021 (there isn't an option to select a date from that year so i had to pick June 2023 when writing this review). Shortly after making the booking, was no longer able to go on the trip. I contacted the hotel and they said a refund was not possible but that they could let me move the dates to another time in the next 12 months. I said fine, but okay. I picked new dates many months into the future and as the days got closer to my new dates, I contacted the hotel -- they told me that there was a chargeback and that my reservation was now cancelled. I never got any money so I called and emailed them many times without an answer for weeks. The dates that I wanted passed by, and I missed being able to stay at this hotel. They finally got back to me and said sorry for missing my emails but there's nothing they can do now. I was robbed of ~$2,500 and have been trying to get my money back for 3 years with no success. I would hate for someone else to deal with this so am now finally writing this review to share my experience.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

April 21, 2024

Celebrated my birthday in Tulum. We stayed three nights at Hotel Biwa and had the suite. It was very clean and Stephanny was a joy. The pool was relaxing. Hotel Biwa's location is great. Restaurants are walking distance and so is downtown. I will be back.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: 15:00–23:30

Check-out: 07:00–12:00

Front desk hours: [Mon-Sun]08:00–20:00

Child policies

Children can stay in some rooms of this hotel.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast

Opening hours [Mon - Fri] 07:00-13:00 Open [Sat - Sun] Closed

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Opened: 2017
Number of Rooms: 14

Phone:+52-9848712200

A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.

Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Local cuisine breakfasts are served on weekdays from 7:00 AM to 1:00 PM for a fee.

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What are the check-in and check-out times at Biwa Tulum?

Check-in at Biwa Tulum is from 15:00-23:30 and check-out is by 12:00.

What amenities and services does Biwa Tulum have?

Biwa Tulum has the following amenities and services: Shuttle Bus Service.

Does Biwa Tulum have a swimming pool?

Yes, Biwa Tulum has a pool.

Are pets allowed at Biwa Tulum?

No, pets are not allowed at Biwa Tulum.

How much does it cost to stay at Biwa Tulum?

Prices at Biwa Tulum may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Biwa Tulum?

The nearest airport is Tulum International Airport, just about 41 mins from hotel by car (41.1 km) away.

What is the cancellation policy for Biwa Tulum?

The cancellation policy for Biwa Tulum depends on the room type and booking terms.

About This Property

Nearest Airport	Tulum International Airport
Distance to Airport	41.06KM
Average Price From	MXN2504
Hotel Star Rating	4