Biwa Tulum
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tulum
Biwa Tulum
Avenida Satélite Norte, Centro, Tulum, Quintana Roo 77780, Mexico
Show on Map
A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.Show More
We Price Match
Highlights
Free parking
Airport pick-up available
Delicious breakfast
Ideal location
Lots to doAmenities
Private parkingFree
Airport pick-up
Outdoor swimming pool
Wi-Fi in Public AreasFree
Airport drop-off
Luggage Storage
Fitness Room
Restaurant
All Amenities
Property Description
A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.
Show More
4.4/5
Very GoodCleanliness4.4
Amenities4.4
Location4.4
Service4.4
All 46 Reviews
Surroundings
Airport: Tulum International Airport
(41.1 km)
Landmarks: Tulum Social Pubcrawl
(330m)
Landmarks: TULUMINART - Gallery and Supply
(360m)
Landmarks: Koox Diving Tulum
(370m)
Landmarks: Infinity 2 Diving
(400m)
View on Map
Rooms
Guest Reviews
Services & Amenities
Policies
10
Deluxe Twin Room, Multiple Beds, Accessible, City View
2 Single bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
18
Junior Suite, 2 Bedrooms, City View
Bedroom 1:1 Queen bed and 2 Single bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
13
Standard Double Room, 1 King Bed, City View
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability
Guest Reviews
4.4/5
Very Good
46 reviews
Verified Reviews- Cleanliness4.4
- Amenities4.4
- Location4.4
- Service4.4
Average for similar properties in Tulum
AI Summary
Located in downtown Tulum, this hotel offers a nice pool, rooftop bar, and beach towels. The staff provides excellent service, and the rooms are consistently clean and spacious, with comfortable beds and great A/C.
Guest User
March 8, 2025
This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****
Flyer56219921028
January 13, 2025
Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.
Guest User
May 9, 2024
The worst experience that I have ever had with a hotel. Avoid this place unless you want to lose your money. I had initially booked a 2 week stay in early 2021 (there isn't an option to select a date from that year so i had to pick June 2023 when writing this review). Shortly after making the booking, was no longer able to go on the trip. I contacted the hotel and they said a refund was not possible but that they could let me move the dates to another time in the next 12 months. I said fine, but okay. I picked new dates many months into the future and as the days got closer to my new dates, I contacted the hotel -- they told me that there was a chargeback and that my reservation was now cancelled. I never got any money so I called and emailed them many times without an answer for weeks. The dates that I wanted passed by, and I missed being able to stay at this hotel. They finally got back to me and said sorry for missing my emails but there's nothing they can do now. I was robbed of ~$2,500 and have been trying to get my money back for 3 years with no success. I would hate for someone else to deal with this so am now finally writing this review to share my experience.
Guest User
April 21, 2024
Celebrated my birthday in Tulum. We stayed three nights at Hotel Biwa and had the suite. It was very clean and Stephanny was a joy. The pool was relaxing. Hotel Biwa's location is great. Restaurants are walking distance and so is downtown. I will be back.
Guest User
February 24, 2024
We stayed here for 8 nights. This hotel is new and clean, well-decorated and in good location (close to Tulum centro with restaurants and shops). The personnel was very nice and quickly responded to all our requests. Our room got cleaned every day and smelled fresh. It was nice to have a kitchen and a large bathroom. I recommend getting a room with a balcony. There is a community room with a small gym and even a pool table. They offer rental bicycles for 200MXN per day (15-20 minutes to bike to the beach). The rooftop was nice as well and you can watch sunset from there. They have a cafe “Don Tomas” on the ground floor where they serve delicious breakfast and lunch. A couple of negative comments: this hotel is in the noisy neighborhood (barking dogs, vendors etc) and the pool area is facing north (no direct sun).
Guest User
December 12, 2023
One more nice stay at Biwa , friendly people and great service room is tidy and big there is all you need , great breakfast at restaurant next door and bicyckle rent and transport by car , close to main street in tulum and safe area , can only recomend to stay here , we had nothing to complain about, we will stay again when in Tulum .
Guest User
October 20, 2023
A good surprise, was booked at the last time, the room is great, with a nice bathroom and a balcony for those that smoke is great, a small pool in the ground floor, and a bar in the rooftop, the personal is very friendly, the breakfast is by order, no much options in the menu.
Guest User
March 7, 2023
The hotel was very clean and had excellent security. However, hidden fees on check-out were a surprise. We had 2 rooms for 3 days ($800 total) and were advised at checkout that we owed more money. 2 bottles of water, 2 coffee 'pods' and sugar packets are "complimentary" in the room and are free for guests staying 1 day only. Guests staying more than 1 day are charged additional fees (at check-out) for bottled water and coffee 'pods', but BIWA does not post signage for this anywhere, definitely not in the rooms nor at the front desk and front desk clerks do not advise guests that additional fees were being applied for these items. We were even told that we had to pay for the sugar packets supplied in the rooms even if they aren't used. If you stay here for more than 1 day and require more than 2 bottles of water or more than 2 coffee 'pods', expect to pay additional unadvertised fees before leaving the hotel.
Services & Amenities
Most Popular Amenities
Private parking
Free
Airport pick-up
Additional charge
Outdoor swimming pool
Wi-Fi in Public Areas
Free
Airport drop-off
Additional charge
Luggage Storage
Fitness Room
Restaurant
Car Rental
Billiards Room
Massage Room
Meeting Room
Additional charge
Multi-Function Room
Business Center
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Shuttle Bus Service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Car Rental
Front Desk Services
Luggage Storage
Concierge Service
VIP Check-In Service
Front Desk Safe
Front Desk with Limited Hours
Languages Spoken
English
Spanish
Food & Drink
Room Service
Health & Wellness
Fitness Room
Public Bath
Billiards Room
Massage Room
Public Areas
Smoking Area
Elevator
Cleaning Services
Laundry Service (On-Site)
Additional charge
Facilities for Children
Children's Meals Available
Business Services
Fax/Copying Service
Additional charge
Coworking Spaces
Meeting Room
Additional charge
Multi-Function Room
Business Center
Accessibility
Accessible Rooms Available
Safety & Security
Smoke Detector
CCTV In Public Areas
Security Personnel
Fire Extinguisher
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: 15:00–20:00
Check-out: 07:00–12:00
Front desk hours: [Mon-Sun]08:00–20:00
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBoxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2017
- Number of Rooms: 14
A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Local cuisine breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Local cuisine breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.