Hot spring Hotels in Tulum

We are leaving in the morning and wanted to report on our 10 night trip to GBP Tulum. First off, the staff is amazing. Rosalia and Jorge at The Truck particularly made our trip with their attention and personality. We hope to see them again one day. Jesus and Fredy specifically stood out at the buffet. This resort is perfect for kids of all ages. The water park area is superb and very well monitored. The kids club, though we did not partake in, looked very fun. The room, though updated recently, is showing a bit of wear but was always well cleaned by the staff. Mini bar restocked daily. A tip and a note for what you prefer goes a long way. We stayed in a two room suite which was amazing for a family of four. The food was very good and we specifically liked the Thali Indian restaurant. The Tequila Mexican would be our second choice. Dinner buffet was always full of quality choices. We enjoyed the nightly music by the pool. We did not get to experience the shows though as our kids sleep before they start. There was next to no sea**** on the beach during our time. It was beautiful but rocky in sections. Bring water shoes. My only complaints would be as follows: 1) The area by the kids water park at Tulum has a very slippery section by the transition from the larger kids area pool and the Vama fun area. You will see it marked with caution tape but they expanded the tape while we were there. I would recommend some etching of the concrete as it’s noticeably much more slick than the other pieces of concrete. 2) Play more local music during the day! We would have loved some Mexican, Latin, Spanish or Reggaeton music through the speakers but very rarely heard any. The playlist was a bit of a disappointment with bad pop music. We resorted to playing our own music. Please showcase local music! Hoping our next visit is not too far off. Thanks again to all staff.

The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful… The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk. The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!

There is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.

A+++ Family Vacation (2 Adults, 3 Kids – 4, 5 and 7). You should not hesitate to book this super lux spot for your next vacation. We chose Conrad Tulum because it was on the CN Traveler best places to go. It did not disappoint. No way for the resort to be any more lux/beautiful or service to be better. Pictures are real and in some cases don’t do the place enough justice. Place is brand new. Further, the “kids club” was critical to our vacation. Shamara, Sehem, Ivette and Ruth all jointly run the kids club. It is a mix of indoor and outdoor activities from 945am-5pm (lunch with parents at Noon). Making pinatas, painting, reading, traditional Mexican art/crafts alongside pool (there is a specific pool about 2.5 feet-3 feet deep which is great for young children), beach, watersport, treasure hunts around the resort, etc. This is a very curated program for kids, exceptional in every aspect and also customizable based on what the kids may want to do. My kids are begging to return. Thank you to the staff at the kids club! Some other outstanding parts of the resort include morning wellness activities on the beach (Rafael is wellness coach speak to him on arrival for schedule/info) and the breakfast restaurant which has countless stations servicing traditional Mexican food cooked to order in front of you by chefs as well as a plethora of recognizable American breakfast items. It is a showstopper. Rivals the best breakfasts at the worlds finest hotels. Other restaurants on site (pan Asian, Japanese, Mexican, etc) are all superb. Guacamole, coconuts, champagne, wines all delivered poolside, beachside, etc. All the fine service you would expect. Some suggestions for the future as the hotel is brand new. Fix (or get a new) ATM that dispenses Mexican Peso so Americans can tip your exceptional staff in pesos without paying a silly exchange rate at the front desk. For the watersports company on the beach they need high end equipment to match the character of the hotel. For example, snorkel equipment must be the “dry” snorkels and they should have goggle defogger on site and used prior to each swim – price should be raised to accommodate this. Oscar is the local snorkel guide and he is REALLY GOOD. There is a massive set of coral reefs with tons of fish (some as big as sharks) outside the hotel but accessible only with the best equipment. (bring your own better yet!). Childrens food at the hotel/poolside could improve so that the kids have healthy and LOCAL choices (fruit/veg as sides, fun kid local fruit drink, less of the burger/chicken stuff that is on every menu in the USA). Guacamole ice cream cones (made from tortilla chips, delivered as fun snacks for free every day which the kids loved) were amazing and that should be on the menu! Finally, there are some comments about sea****. They have huge crews that come clean it up every morning (done by about 9/10am). Its not a nuisance. Probably by the time you wake its all gone and you never know its there. It