Courtyard Seattle Southcenter

Clean and comfortable hotel. Room was spacious. Conveniently located close to the Westfield Southcenter Mall and few other shops and food venues. A complimentary airport shuttle is available from 4am until midnight. Upon checking in, I was told that my payment wasn’t completed, while this was done and confirmed few weeks before arrival already. Even though I showed my confirmation in the Trip.com app, they couldn’t accommodate me straight away. Luckily Trip.com has a 24/7 help centre and they were able to help me sort out the situation immediately and accordingly. For this, I thank Trip.com and their representatives. The lady at the desk told me she gave me a nice room, because of the inconvenience. I never asked for this, but it also turned out the room was nothing else than what I had already booked. The fitness is small, but has quiet the necessary equipment for a good workout. Very pricey for what you get, but since all accommodations are like this nowadays, I did not count this in my review. I would stay again, but only after confirming my booking.

The room we had given was on first floor. The bathroom ceiling had water damaged can be seen. Water pressure in the bathroom was very low. Bathroom floor was sticky. Conditioner bottle was empty in the bathroom. Little stinky towels.

Stayed here before and that's why I booked this time. I am sad and disappointed at the stained bedsheets and damp towels. Cards do not work well at the side entrances and we had to take multiple tries to get the door open. Otherwise, it's a good hotel but the cleanliness is way below standard for this stay.

This is always a nice place to stay when traveling out of Seattle by air. Lovely staff and close to shopping and dining locations for the night before you fly out.

Ant infestation. Ant infestation in our room. Even though the hotel had given another family we were with a comped night on a trip for the similar reason 16 months ago. They weren’t willing to do the same for us. The GM claimed he was on a conference call instead of talking to me. Terrible service unclean hotel. Ants were all over the couch bed my son and I slept on the first night before we changed rooms without any offer of assistance by hotel staff.