I reserved a king size bed but got a double. I was told since I booked w/*******, hotel doesn’t have to honor which is unfortunate for us customers because many times there is an upcharge for certain rooms so this is an issue w/both hotel and *******. Housekeeping in charge of my room is terrible, found small dead roach in bathroom, sink was dirty (took pictures), there was no shampoo and no body wash (found out when I was already in the shower). It was disappointing ice machine was down but I understand things break down so that is not an upsetting situation, more like a bummer. Lastly, I pre-purchased breakfast for two days and both days the restaurant didn’t have me on their roster so they had to confirm w/front desk. Staff was super nice, it was just a waste of time.