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Tucson: 140 hotels found

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Holiday Inn Express Tucson-Airport

Holiday Inn Express Tucson-Airport

3.9/575 Reviews
I am a Platinum Elite member and stay often at Holiday Inn Express (HIE) locations because I know what I am getting each stay. Spent 2 nights Dec 30 - Jan 1 with my teenage daughter. The staff are some of the best I have interacted with in years at a hotel. Friendly and seem to care about the guest experience. Not just 1 or 2 but all of them. Easily ranks top 2 in staff at the properties I have stayed at. The hotel itself is essentially the same as all HIE locations. Rooms are the same across the properties with a 'local' feeling to the lobby and pool. The pool was open and lobby/breakfast area clean and comfortable. The room I was in could use an update but overall I would rate it average across all the properties I have stayed at. HIE offers the same hot breakfast everywhere but does have a rotating menu for some variety on multile night stays. Is is a 5 star meal...no but it will fill you up and keep you going until lunch. I had a small billing issue that I called IHG about when I got home. I tried handling it before departure but I left very early in the morning and the front desk gal couldn't figure out what went wrong. IHG indicated I would get a call from the hotel within 48 hours. Less than 30 minutes later the General Manager of the property called me and we had the issue sorted very quickly. The error was corrected the next day on my credit card statement. I would not hesistate to stay here again.
Holiday Inn Express & Suites Tucson

Holiday Inn Express & Suites Tucson

4.2/5105 Reviews
Let me preface this with the fact that we almost always stay at a Holiday Inn Express when we take a couple day trip. It’s reliable, affordable, and has free breakfast. I arrived at this HIE expecting the same thing. When I checked in, I was informed that there was a possibility of no hot water for showers. I asked when they knew about this issue and they said two days ago. A repair was not going to happen until three days later. In other words, they knew about this and waited to tell me as I checked in which is very shady. I asked for a discount and they said they couldn’t authorize that. At this point, I had just flown 4 1/2 hours and then drove 2 hours and hiked the other part of the day. I had no energy to find another hotel room during spring break so we ended up staying. And as promised, in the morning, there was no hot water for our showers. It’s one thing to have issues like this and let me know in advance. I could have changed my reservation to a different HIE. But waiting till I got there to tell me made me feel trapped. As a side note, one of my favorite things about the HIE express stay is the pancake machine and even that was broken. Breakfast was odd too with no eggs and a variety of other odd offerings. On the good side, they had the best cinnamon rolls I have ever had there and the place was very clean.
Holiday Inn Express & Suites Tucson Mall

Holiday Inn Express & Suites Tucson Mall

4.1/5102 Reviews
Are this hotel has a gorgeous exterior and foyer. When we arrived at 3:06 PM we were told our room was not ready yet and it would be at least one hour. The clerk apologized and added 5000 points to our rewards. This was a bit disconcerting as we were weary from our travels. Our breakfast the next morning was very sparse. There were no eggs of any kind, not even hard boiled ones. There were none of the famous cinnamon rolls. This hotel did not meet our expectations as we are IHG rewards members and we expect the abundant breakfast that we have at most other properties. Also the flag on the outside was tattered. This is the American flag that should always be in good condition.

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