Best Hotels near Chicago Music Store, Tucson

We stayed 4 nights at the end of May and found this hotel to be a pleasure. The room was clean and stocked and very large for my family of 3. Staff were very friendly. Parking was a little tight especially since it was a holiday weekend but never had an issue. Plenty of places to eat in the area and pool was nice. Their restaurant was not opened yet but the breakfast seemed packed every morning. The hotel could use a little updating and fixing up. Some loose outside tiles by one of the entry gates and are room could have used a new coat of paint to hide the evidence that there was once a major roof leak but still enjoyed the room. AC unit was loud when watching tv but at least it was cold air. Will definitely stay here again when visiting family in the future.

Always a good sign when you stay at the same place a second time. We like to get the 2-bedroom suite (with loft) when we come to Tucson because it's a lot of space to spread out for the four of us. Full kitchen, two bathrooms, the works. Breakfast was included in a grab-and-go format. It had a fair amount of choices, though the egg burritos were inedible. Service was fine, and the room was clean. Barking dogs in an adjacent unit, but otherwise quiet. It was a little chilly in the room, and there was no easy way to raise the heat or find thick blankets. Overall, still a great place, and we would likely come back a third time.

Initially, we booked just one night to check the hotel out but ended up staying 5 nights!! We loved the accommodations. The suite-style room was great, the bed was very comfortable, and it was super quiet. Parts of the hotel are still being refurnished so the hallway carpeting is in need of replacement but our room was in good shape. The hot breakfast buffet is also very good with scrambled eggs, beans, potatoes, meat, & pancakes. The location was also great as we were close to the Huckleberry Loop & biked different sections of it everyday. What awesome network of trails!! There were only a couple of negatives, the room temperature was hard to control & there were limited TV channels available but that definitely wouldn’t stop us from staying here again! It was a great stay!

Check-in was smooth. I was fortunate to get an upgrade to Executive Level so breakfast was complimentary, and we stayed on the top floor. Thank you, Katherine!! Our room faced north and had a great view of the beautiful mountains. Very nicely decorated room, spacious, very firm bed (my wife liked it better than I did), comfortable settee. Beautiful walk-in shower (no tub). Breakfast buffet was fine but not great (lower-quality bacon, instant eggs vs real, good fresh cut fruit and pastries; they also had potatoes, cold cereal, oatmeal, and more). They did have excellent chicken wings at dinner time at the on-site restaurant. Overall we found the staff to be pleasant, providing good service. It's a fun hotel visually, has glass elevators, and it was a good value, even before the generous upgrade.

The front desk “manager”, Sylvia, was extremely rude. I called to try to resolve an issue with my husband’s reservation since he was at work at the time, Sylvia answered and before I could finish explaining why I was calling she began talking over me and telling me that I was wrong about my husband’s reservation. I tried explaining, offering solutions, or just speaking in general, but she is just such a poorly trained and rude employee that she would not allow me to say more than a few words without speaking over me. The thought occurred to me that perhaps she couldn’t hear me very well and I started speaking more loudly and not stopping when she would interrupt me. That resulted in her claiming that I was yelling, screaming and insulting her. She declared that she was cancelling my husband’s reservation and wanted my people (because my brother in law that was there in the lobby doesn’t speak English…Hispanics…my people) out of HER hotel and then she hung up on me. I called back and asked if she hung up on me and she admitted that she did and that she was not going to tolerate being yelled and cursed at. I never yelled and I certainly never cursed. She just kept repeating herself and hung up again. My brother in law said that he spoke with her at length before I called and she was very rude to him as well and made comments with racist tones to him as well. I looked at the reviews just now before posting and was so shocked (or maybe I should have expected it) to see that many others had almost identical experiences to mine. How does she still work there? The manager Paul called me at one point after Wyndham customer service reached out to him, but I think he did so without realizing I was a customer and once he realized he disconnected and blocked my number (really weird). I’ve seen Paul’s cookie cutter responses on several of the bad reviews on here, so I’m not sure if anyone will take this complaint seriously. Bottom line: Sylvia is rude, argumentative, should never work in any form of customer service, called me “horrible” because I asked her to *please* allow me to speak, and she is probably racist. Knowing all this, management still allows her to work there. Beware.

We met Alicia in the bar/restaurant and she made us the best margaritas. The dinner was good. The pizza was large and the lasagna was homemade, yummy. The room was clean and we loved the layout of this suite. We had a trailer which they accomodated us for the space. The people were so nice and helpful. If you stay here say hi to Alicia in the restaurant/bar. Oh and they have starbucks coffee and danish. Our visit was very smooth. no complaints.

I read a lot of reviews on this place prior to booking which were mixed, but tried to ignore the bad because I needed an affordable option. The property itself it very nice, it looks like it was quite the resort when new, it’s just a little tired. Carpets in common area were old and dirty, but I did see someone cleaning them on my last day. Being an animal friendly hotel, the room did have an unpleasant smell, but I bought a couple air fresheners and it helped. I had a third floor room with a pool and Mountain view, it was a large corner room and that was really nice. Fitness center was ok, dumbbells were missing. Breakfast had a lot of options and they tried to have different options every day. Staff was friendly. If they replaced the carpet, it would really make a big difference. Overall, I felt safe, did not see any bugs, and would stay here again.

Excellent hotel. Felt closer to a 4 star hotel. Very good value. Room was large with separate bedroom and living room. Modern bathroom. Large complex with rooms opening to outdoor corridors overlooking a central pool area. Pool area looked very inviting, but it was too cold when I stayed in late February. Plenty of free parking surrounding the complex so never a long walk to the car. Complimentary breakfast which included freshly made to order omelets. A bit of a wait to get one but still a nice touch. Located on the Northeast side of Tucson which made it easy to get out to Sabino Canyon but still not too far from downtown.

Beautiful environment, very good,

Preface: I am an airline flight crew member who lives over half of my life in hotels. This is the hotel our airline puts us up. We do not stay in luxury 5 star hotels... Upon check-in we were given a notice that there is no daily housekeeping because the hotel is unable to hire enough housekeepers and their occupancy is up and they are not able to meet demand. Also, to call the front desk if amenities are needed. I cal the front desk anyway? We stay in hotels for about 8 to 10 hours at a time so I never use daily housekeeping. Having said this, the room was clean and the property appears well maintained. The reason for the low rating: The walls are ridiculous thin. One can hear conversation in the adjacent rooms clearly. One can hear TV as well. I'm talking about TV and conversation that is reasonable levels. I don't want to be a whiner, but it's (that) bad. The gym is sp****. A couple of cardio machines. A set of mismatched dumbbells that go to 40 lbs. Some of the weight increments are missing and some are missing one of the dumbbells. I know hotels have a problem with theft of dumbbells from those who steal these to use as weights for flea market tent hold downs. The gym is small as well. In room has a nice TV. Has one of those crappy CV1 coffeemakers. Small refrig. in room and a real bath tub as opposed to walk in shower. A big deal breaker!!! (If I were choosing a hotel) Has one of those motion sensing thermostats which is also controlled remotely! These should be BANNED! No problem with staff. They seemed friendly and attentive.