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I have never written any reviews before, but this time I felt compelled to share my experience. I highly recommend visiting Casa Colonial as soon as possible. Our family vacation there was truly magical. From the exquisite architecture and interior design to the attentive staff, delectable cuisine prepared by the chef, and the luxurious pool and spa facilities, every aspect exceeded our expectations. We have been searching for a destination like this for a long time, and Casa Colonial surpassed all our hopes. We were pleasantly surprised to find that it is also very accommodating for families with children and babies. The personalized, warm, and exceptional experience we received at Casa Colonial, complemented by the stunning tropical views, is unparalleled. This establishment certainly deserves a five-star rating.

Not even a 4*, sadly. This resort has potential to be something better. Let me get the not so great stuff out first: no decaffeinated coffee (unless you want instant) in the coffee shop. Public restrooms had doors that wouldn't close or locks that did not work. Vendors are either very persistent or busy lounging on the resort lounge chairs. Sometimes chatting with the security. Drivers of the ”little vans” can be dangerous, speeding along. Some of the landscaping is overgrown and blocks views. Saw someone nearly get hit by a van as she went to step on the pathway. Beach ”grill” is a very limited buffet. Food would be brought out, wrapped in plastic wrap around 10 and restaurant would open at 11. Food was overcooked, cold and soggy. Reservations are a most. Can only be made one day in advance for next day only. The service in all 3 a la cartes was good. Food was inconsistent. Mexican we had 2xs once excellent and once not good at all. Same meal ordered. Husband had some beef dish and he said it had the strangest ”texture” and gross. Food, everywhere, was average at best. Beverages: juices tasted like fake sugar. Frozen drinks were syrupy and not frozen. Unless you wanted to order a pina colada or coco loco at $4USD or $6 with rum. Water in bottles in room only. Otherwise you get a cup full. Resort was jammed with locals or those from cruise ship on day pass. Cruise ship clients got beach wait services and were able to bring food out of the grill. Food was replenished and fresher at the beach on the day the cruise ship day pass people were there. These people were ”treated” better than those guests on site. When waiting at reception, it seemed at that all the associates were happy to chat up the locals checking in. We waited and finally, had to chase someone down to answer a question. The locals obviously got preference and better service than other guests. We were in adults only room block. Came back to the pool for an afternoon swim and the pool was drained. No explanation. We paid extra (2 couples in 2 separate rooms)for the adults only area. The other pools were loud and had games or loud music and kids. Not what we booked or paid for. When the pool became available, the bottom is so rough you need to walk carefully. The filter/skimmer was not working. We pulled leaves out of the water. Then there was the handfuls of fake hair. Locals arrived with their large, loud speakers drinking and smoking in the pool late into the night. No quiet swim (or any swim because the pool was crowded). The noise bounced off the walls and could be hear around the other side of the buildings. The room we had was very dark, even with all the lights on. The toilet seat did not fit the toilet. Patio door was difficult to open and squeaked loudly when pushed. There was frequently the sewer smell in the bathroom. It was coming out of the shower drain. Shower didn't drain, sink stoppers didn't close, lighted makeup mirror didn't light, ceiling did leak in the bathroom

Excellent preparation. The staff was very kind, friendly, helpful, the varieties of food were very nice and excellent, everything was very nice, the restaurant was very clean, the rooms were very clean, the entire pool, the warm water was the best for me.