Sapa Panorama Hotel

Stayed one night before we set up for our trekking.if you are a late night guys, this hotel is ideal .breakfast menu, adequate choice.

After checked-in realized the room is not the type I booked. Checked with the front desk, in the beginning they insist it's the correct room type until I showed them the photo/description on Trip.com app. They then said the information on Trip.com is incorrect, and twist again saying the information of room type is not passed down to the hotel. It's kinda obvious they knew it's different type of room, trying to find excuse by blaming the platform. They asked me to feedback to Trip.com but I know it's not going to solve my problem. They just try their luck like a scammer. After long negotiation, they said will compensate the price difference between the room types (ok now they admit the 2 rooms are different type, also means they were lying in the beginning). It was late evening already so I didn't ask clarify the amount of compensation. During check-out, they just return me 200k VND (8.20 USD) saying this is the price difference. I booked 2 rooms for 2 nights, the price difference is definitely not just 200k VND. We were busy checking out to catch out bus to Hanoi, no more time to argue with them. Btw, on one of the evening when I spoke to one of the elder lady at front desk, she said we are the 3rd group with such issue, she said it's normal to her. Looking back the whole story, we can conclude it's a scam. About the room. The location is good, has a staircase connecting to the main street at the back of the hotel. The room has a weird smell, a strong smell from sewer pipes. The smell get stronger after we use the shower and basin. Breakfast is good. Wifi signal is poor, we mostly use our own local sim card. The room sound insulation is poor, can easily hear noise from next door and corridor.

It is very outdated, you can’t expect so much for 3 star hotel but cleanness need to be focused on. Toilet did not drain properly, wooden furnitures and fixtures in the toilet were looking terrible and smelled. Also found ants in the room. But location was great, the reception staffs were kind. View from the balcony is good.

A seemingly old and very tired hotel but in a good location. Quite a lot of things need looking at to get this anywhere near European standard.