Anonymous User
June 26, 2024
I actually didn’t stay here. When i came to checkin, the receptionist said there is no room for me (booked and paid online) i came from Noi bai airport to Sapa, i reached around 5.30am at the hotel lobby. I told the receptionist that i will stay only until the checkout time (11am). He said that the person who’s incharge for the booking is drunk and he/she didn’t inform him (night shift). The hotel don’t have computer on the reception area, maybe that why he cannot check and he also look like he have eyesight problem. Bless him. He handle the situation very well. He should get a raise. Dear owner, give him a raise. The person who drunk should be fired, he/she give other staff trouble. This happened today morning 26/6/2024 btw. I gave poor rating for the hotel service but for the receptionist, 5 star.