Anonymous User
July 14, 2025
The hotel is a beautiful 5-star property not too far from Sapa town with luxurious interiors, stunning valley views, and excellent breakfast service—even with personal touch from the GM himself. While the overall stay was pleasant, the final day was marred by a poorly handled incident. After being locked out of the room due to a door battery issue, we were later accused of taking a missing toilet roll bag. Forced to unpack our luggage in front of others on the reception lobby floor, the experience was humiliating and upsetting. Although an apology was offered, it came too late. The lack of professionalism and proper procedures overshadowed an otherwise good stay, and we hope the management takes this feedback seriously.